University of Hertfordshire

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Original languageEnglish
Title of host publicationCo-Production and Co-Creation
Subtitle of host publicationEngaging Citizens in Public Services
EditorsTaco Brandsen, Bram Verschuere, Trui Steen
Place of PublicationNew York and Abingdon
PublisherTaylor & Francis
Chapter9.1
Pages109-111
Number of pages3
ISBN (Electronic)9781351792578
ISBN (Print)9781138700116
DOIs
Publication statusPublished - 4 Apr 2018

Publication series

NameRoutledge Critical Studies in Public Management
PublisherRoutledge

Abstract

This case study illustrates the shifting leadership and control in co-production of preventative services by a voluntary scheme in HFRS (Hertfordshire Fire and Rescue Services). More specifically, it demonstrates how citizen co-producers can exercise some control and lead initiatives despite HFRS’s rigid structure and its command and control culture.

Notes

This is an Accepted Manuscript of a book chapter published by Routledge in Co-Production and Co-Creation: Engaging Citizens in Public Services, on 15 March 2018, available online at: https://www.routledge.com/Co-Production-and-Co-Creation-Engaging-Citizens-in-Public-Services/Brandsen-Verschuere-Steen/p/book/9781138700116. Under embargo until 15 September 2019.

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