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Original languageEnglish
Pages (from-to)60-65
JournalJournal of Paramedic Practice
Journal publication date3 Feb 2017
Volume9
Issue2
Publication statusPublished - 3 Feb 2017

Abstract

Teamwork and effective communication have been identified as key principles in
Crisis Resource Management (CRM) in the context of emergency care medicine.
The aim of CRM is to ultimately improve patient safety and prevent at-risk situations or events. These principles optimise patient safety and benefits. Pre-hospital emergency care in Qatar is provided by the national Ambulance Service (HMCAS). Their operations are labour intensive, and depend on the professional readiness and communication of their culturally diverse practitioners. Structures within HMCAS are hierarchical, which may be a deterrent to effective communication in Qatar. Emergency medical care (EMC) practitioners may not be forthcoming with their concerns to the detriment of patient safety. These factors can create an environment which is not conducive to effective communication, and may inherently suppress free expression of speech in emergency situations and day-to-day working practices. Managers should therefore be encouraged to create an environment whereby practitioners can speak up, irrespective of culture, nationality, or the presence of more senior or experienced colleagues.
CRM principles are well incorporated as part of the EMC’s orientation programme and specialised professional development courses. Regular training involving all role players (including supervisors) in different settings, and appropriately simulated scenarios that call for application of CRM principles is required to further improve the quality of EMC service in Qatar.

Notes

This document is the Accepted Manuscript version of a published work that appeared in final form in Journal of Paramedic Practice, © MA Healthcare, after peer review and technical editing by the publisher. To access the final edited and published work see: http://www.paramedicpractice.com/cgi-bin/go.pl/library/article.cgi?uid=108128;article=pp_9_2_60_65. Paradath Gangaram, Aldo Mendoza Menacho, and Guillaume Alinier, 'Crisis resource management in relation to empowering people to speak up in emergency medical service clinical practice settings', Journal of Paramedic Practice, Vol. 9 (2): 60-65, February 2017.

ID: 11323666