University of Hertfordshire

Emergency: A new ambulance dispatch system

Research output: Chapter in Book/Report/Conference proceedingChapter

  • Darren Dalcher
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Original languageEnglish
Title of host publicationAnnals of Cases in Information Technology
EditorsMehdi Khosrow-Pour
PublisherIGI Publishing
ISBN (Print)9781591402596
Publication statusPublished - Feb 2004


This case study charts the story of the problematic implementation of a computerised despatch system for the Metropolitan Ambulance Service (MAS) in Melbourne, Australia. The system itself is now operational; however, the legal and political implications are still subject to the deliberations of inquiry boards and police investigations. The value of the case study is in highlighting some of the pitfalls and implications of failing to consider the financial pressures and resource constraints that define the (medical) despatch environment

ID: 9141847