University of Hertfordshire

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Evaluating the digital divide: the Silver Surfer's perspective

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Evaluating the digital divide : the Silver Surfer's perspective. / Choudrie, Jyoti; Grey, S.; Tsitsianis, N.

In: Electronic Government, Vol. 7, No. 2, 2010, p. 148-167.

Research output: Contribution to journalArticle

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@article{6e0d2b45abe143fcbd1dd24bdbb622d9,
title = "Evaluating the digital divide: the Silver Surfer's perspective",
abstract = "The aim of this paper is to explore and ascertain using an information systems perspective evaluation framework, the factors encouraging the adoption and usage of online products and services, namely, in this case, broadband, within one particular population group – the silver surfer. As advances in government policies for the older population and the health care system are occurring, the population is ageing. To identify and explain the impacts of broadband on older adults, this research study was commissioned. Data was collected through e-mail, interviews and an online survey within OECD and non-OECD countries. The findings of this study illustrate that technical factors were not of primary importance. Non-technical factors were considered to be fundamental and clearly need to be taken into consideration when encouraging silver surfers to be come online interactive. What was also discovered is that interest, whether in technological or non-technological factors as well as communication are very pertinent in adopting and using technology. This research should offer a substantial contribution to various stakeholders including government agencies, management consulting firms, Internet Service Providers and IT organizations that may want to identify what drives the online interactions of silver surfers. This will also assist government agencies to understand the problem of low adoption and formulate a strategy to promote awareness and diffusion. The contribution to theory that this research offers is the development of an evaluative framework that has a household perspective and emphasises the silver surfers. Further, the framework should be applicable to both OECD and non-OECD countries provided the administered survey instrument is in the indigenous language and there is immense awareness to the questionnaire.",
keywords = "E-Services, digital divide, E-government, Silver Surfers, technical factors, non-technical factors",
author = "Jyoti Choudrie and S. Grey and N. Tsitsianis",
note = "Original article can be found at: http://www.metapress.com/ Copyright Inderscience Enterprises Ltd",
year = "2010",
doi = "10.1504/EG.2010.030925",
language = "English",
volume = "7",
pages = "148--167",
journal = "Electronic Government",
issn = "1740-7494",
publisher = "Inderscience Enterprises Ltd.",
number = "2",

}

RIS

TY - JOUR

T1 - Evaluating the digital divide

T2 - the Silver Surfer's perspective

AU - Choudrie, Jyoti

AU - Grey, S.

AU - Tsitsianis, N.

N1 - Original article can be found at: http://www.metapress.com/ Copyright Inderscience Enterprises Ltd

PY - 2010

Y1 - 2010

N2 - The aim of this paper is to explore and ascertain using an information systems perspective evaluation framework, the factors encouraging the adoption and usage of online products and services, namely, in this case, broadband, within one particular population group – the silver surfer. As advances in government policies for the older population and the health care system are occurring, the population is ageing. To identify and explain the impacts of broadband on older adults, this research study was commissioned. Data was collected through e-mail, interviews and an online survey within OECD and non-OECD countries. The findings of this study illustrate that technical factors were not of primary importance. Non-technical factors were considered to be fundamental and clearly need to be taken into consideration when encouraging silver surfers to be come online interactive. What was also discovered is that interest, whether in technological or non-technological factors as well as communication are very pertinent in adopting and using technology. This research should offer a substantial contribution to various stakeholders including government agencies, management consulting firms, Internet Service Providers and IT organizations that may want to identify what drives the online interactions of silver surfers. This will also assist government agencies to understand the problem of low adoption and formulate a strategy to promote awareness and diffusion. The contribution to theory that this research offers is the development of an evaluative framework that has a household perspective and emphasises the silver surfers. Further, the framework should be applicable to both OECD and non-OECD countries provided the administered survey instrument is in the indigenous language and there is immense awareness to the questionnaire.

AB - The aim of this paper is to explore and ascertain using an information systems perspective evaluation framework, the factors encouraging the adoption and usage of online products and services, namely, in this case, broadband, within one particular population group – the silver surfer. As advances in government policies for the older population and the health care system are occurring, the population is ageing. To identify and explain the impacts of broadband on older adults, this research study was commissioned. Data was collected through e-mail, interviews and an online survey within OECD and non-OECD countries. The findings of this study illustrate that technical factors were not of primary importance. Non-technical factors were considered to be fundamental and clearly need to be taken into consideration when encouraging silver surfers to be come online interactive. What was also discovered is that interest, whether in technological or non-technological factors as well as communication are very pertinent in adopting and using technology. This research should offer a substantial contribution to various stakeholders including government agencies, management consulting firms, Internet Service Providers and IT organizations that may want to identify what drives the online interactions of silver surfers. This will also assist government agencies to understand the problem of low adoption and formulate a strategy to promote awareness and diffusion. The contribution to theory that this research offers is the development of an evaluative framework that has a household perspective and emphasises the silver surfers. Further, the framework should be applicable to both OECD and non-OECD countries provided the administered survey instrument is in the indigenous language and there is immense awareness to the questionnaire.

KW - E-Services

KW - digital divide

KW - E-government

KW - Silver Surfers

KW - technical factors

KW - non-technical factors

U2 - 10.1504/EG.2010.030925

DO - 10.1504/EG.2010.030925

M3 - Article

VL - 7

SP - 148

EP - 167

JO - Electronic Government

JF - Electronic Government

SN - 1740-7494

IS - 2

ER -