University of Hertfordshire


  • V. Weerakkody
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Original languageEnglish
PublisherUniversity of Hertfordshire
Publication statusPublished - 1997

Publication series

NameUH Computer Science Technical Report
PublisherUniversity of Hertfordshire


The action research project described in this report is an example of the exploitation of business process and information systems reengineering (BP&ISR) in Sri Lanka, and covers the reengineering of two processes at OrgPML, a typical public limited company in Sri Lanka. The project was sponsored and authorised by OrgPML’s managing director and the BP&ISR team was made up from four OrgPML employees and one BP&ISR facilitator (myself). The following paragraphs describe how the reengineering work was done, starting from project initiation to process implementation. A structured framework (Weerakkody 1996b) was used as a guideline for the BP&ISR work. The report outlines how a combination of radical and incremental approaches were attempted for BP&ISR and the level of success and failure of each of these approaches. It also describes the computerisation of a manual system and outlines the pros and cons of comparing this to process improvement and IS reengineering. Finally the report concludes by evaluating the prospects for BP&ISR within OrgPML and in general Sri Lankan context.

ID: 87895