University of Hertfordshire

By the same authors

Exploiting collaborative tagging systems to unveil the user-experience of Web contents: An operative proposal

Research output: Chapter in Book/Report/Conference proceedingChapter

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Original languageEnglish
Title of host publicationHandbook of Research on Social Software and Developing Community Ontologies
PublisherIGI Global
Number of pages14
ISBN (Print)9781605662084
Publication statusPublished - 2009


The User Experience (UX) is a crucial factor for designing and enhancing the user satisfaction when interacting with a computational tool or with a system. Thus, measuring the UX can be very effective when designing or updating a Web site. Currently, there are many Web sites that rely on collaborative tagging: such systems allow users to add labels (tags) for categorizing contents. In this chapter the authors present a set of techniques for detecting the user experience through Collaborative Tagging Systems and we present an example on how to apply the approach for a Web site evaluation. This chapter highlights the potential use of collaborative tagging systems for measuring users' satisfaction and discusses the future implications of this approach as compared to traditional evaluation tools, such as questionnaires, or interviews.

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