University of Hertfordshire

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Implementing Software Process Improvement: An Empirical study

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Original languageEnglish
Pages (from-to)3-15
JournalSoftware Process: Improvement and Practice
Publication statusPublished - 2002


In this paper we present survey data characterizing the implementation of SPI in 85 UK companies. We aim to provide SPI managers with more understanding of the critical success factors of implementing SPI. We present an analysis of the critical implementation factors identified in published case studies. We use a questionnaire to measure the use of these factors in ‘typical’ software companies. We found that many companies use SPI but the effectiveness of SPI implementation is variable. Many companies inadequately resource SPI and fail to evaluate the impact of SPI. On the other hand, companies show a good appreciation of the human factors associated with implementing SPI. Copyright © 2002 John Wiley & Sons, Ltd.


‘The definitive version is available at '. Copyright John Wiley & Sons, Ltd. [Full text of this article is not available in the UHRA]

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