University of Hertfordshire

Investigation of eGovernment Services and Alignment between Business and Information Systems

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Documents

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Original languageEnglish
Title of host publicationICEEG 2019 Proceedings of the 2019 3rd International Conference on E-commerce, E-Business and E-Government
Place of PublicationACM New York, NY, USA
Pages29-33
Number of pages5
ISBN (Electronic)978-1-4503-6237-5
DOIs
Publication statusPublished - 18 Jun 2019
EventICEEG 3rd International Conference on E-commerce, E-Business and E-Government - Lyon, France
Duration: 18 Jun 201921 Jun 2019

Publication series

NameACM International Conference Proceeding Series

Conference

ConferenceICEEG 3rd International Conference on E-commerce, E-Business and E-Government
CountryFrance
CityLyon
Period18/06/1921/06/19

Abstract

Inhabitant’s implementation of eGovernment services is a key objective for the Government of developed and developing countries. However, to improve the eGovernment services it is important for any Government to align all stakeholders so that the needs of citizens can be examined and addressed. This paper proposed a framework of an ideal pattern of alignment for the Government of Saudi Arabia. The framework has been validated empirically and the result indicates that the Government of Saudi Arabia is spending a huge amount of budget to improve the Government services, but still many services are slow and are not as per expectations. Therefore, citizens of KSA recommended alignment between eGovernment agencies and IS department.

ID: 17377253