University of Hertfordshire

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Original languageEnglish
Number of pages18
Pages (from-to)177-95
JournalCompetition and Change
Journal publication date2011
Volume15
Issue3
DOIs
StatePublished - 2011

Abstract

The offshore outsourcing of financial and other services has generated considerable heat in Western countries over the past decade. In this paper we subject the realities of offshoring to observation at company level by unpacking the strategies underlying the offshoring decision and related ethical considerations, in respect of a US- based flagship financial services firm renowned as exemplary in international business process engineering and corporate social responsibility. Through interviews with senior executives in the case organization, and with leading management consultants in the field, we build a picture of the potentially contradictory logics which have characterized the approach to offshore outsourcing in the company for more than a decade.

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