University of Hertfordshire

By the same authors

Mobile application usability heuristics: Decoupling context-of-use

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Documents

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Original languageEnglish
Title of host publicationDesign, User Experience, and Usability: Theory, Methodology, and Management - 6th International Conference, DUXU 2017 Held as Part of HCI International 2017, Proceedings
PublisherSpringer Verlag
Pages410-423
Number of pages14
Volume10288 LNCS
ISBN (Print)9783319586335
DOIs
Publication statusE-pub ahead of print - 13 Jun 2017
Event6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017 - Vancouver, Canada
Duration: 9 Jul 201714 Jul 2017

Publication series

NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume10288 LNCS
ISSN (Print)03029743
ISSN (Electronic)16113349

Conference

Conference6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017
CountryCanada
CityVancouver
Period9/07/1714/07/17

Abstract

Context-of-use is a vital consideration when evaluating the usability of mobile applications. Thus, when defining sets of heuristics for the usability evaluation of mobile applications, a common practice has been to include one or more heuristics that consider context-of-use. Yet, most evaluations are conducted within usability labs. Consequently, the aim of this research is to question the utility of attempting to include inherently complex areas of context-of-use within limited sets of mobile application usability heuristics. To address this, a mapping study uncovered six sets of heuristics that can be applied to mobile application usability evaluations. A within-subjects empirical test with six Human-Computer Interaction practitioners evaluated a well-known travel mobile application using three sets of the mapped heuristics. The study found that the common practice of including context-of-use within mobile application usability heuristics is an ineffective approach.

ID: 12237879