University of Hertfordshire

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Original languageEnglish
Publication statusPublished - 4 Jan 2017
EventHawaii International Conference on System Sciences 50th Anniversary - Hilton Waikoloa Village, 69-425 Waikoloa Beach Drive, Waikoloa, United States
Duration: 4 Jan 20177 Jan 2017


ConferenceHawaii International Conference on System Sciences 50th Anniversary
CountryUnited States
Internet address


Online Government products and services should provide benefits to all citizens, but not all of them are attaining the gains. A group that is not obtaining the benefits is the older adults. Such differences have led to a phenomenon known as the digital divide, which is a research gap that researchers are attempting to eliminate. Using this as motivation, this study aims to identify, explain and understand the adoption and use of e-Government services within the older adults of a vicinity in Saudi Arabia. The study uses a quantitative approach that collated data using a survey questionnaire from Hail city households and led to 278 completed replies. Findings depicted that age-based, gender-based and education-based digital divides do exist in Saudi Arabia. The obtained findings provide implications for the existing literature on e-Government adoption, for practitioners and policy makers.


Jyoti Choudrie, Adel Alfalah, and Neil H. Spencer, 'Older Adults Adoption, Use and Diffusion of E-Government Services in Saudi Arabia, Hail City: A Quantitative Study'. Paper presented at the Hawaii International Conference on System Sciences 50th Anniversary, 4-7 January 2017, Waikoloa, Hawaii, USA.

ID: 10802486