University of Hertfordshire

From the same journal

By the same authors

Personalization, customization and bespoke: Increasing the product offer

Research output: Contribution to journalArticle

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Original languageEnglish
Number of pages17
Pages (from-to)171-187
JournalJournal of Design, Business & Society
Journal publication date1 Oct 2018
Publication statusPublished - 1 Oct 2018


It could be said that true luxury products are defined through skill, connoisseur- luxury ship, rarity, craftsmanship and innovation. Luxury brands on the other hand are customization defined by illusions of luxury, fashion, authenticity, lifestyle, aspiration, the global fashion market and profit. Increasingly luxury brands have introduced options to custom- manufacture ize and personalize their products to enhance their offer and thereby creating technology the perception that the customer is purchasing something individual. However, branding these options within the realms of the luxury brand do nothing more than offer craftsmanship variations on a theme. Component pieces within an existing product range are retail produced and offered for sale as part of an existing product category. Offering a customized product changes the perception of the consumer. They believe they are buying something different, but this is far from the reality. Luxury brands offer customization to attempt to diversify and add value to their product offer. If one considers craftsmanship and innovation as core components in creating differentiation between luxury and luxury branded products, it could then be argued that traditional crafted products and the integration of digital technologies challenge the status quo. As customization and personalization are already occupying a place of growing significance and include viable modes of industrialized production, the product offer lacks the integrity that would be associated with a handmade luxury product.

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