University of Hertfordshire

By the same authors

Service Design Within the Public Sector in the Northern Region of Colombia: Governance and Community Challenges

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Standard

Service Design Within the Public Sector in the Northern Region of Colombia: Governance and Community Challenges. / de Castro Abello, Marisabella; Biggs, Michael; Halliday, Susan.

Global Conference on Services Management (GLOSERV 2017). GLOSERV, 2017. p. 105-108.

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Harvard

de Castro Abello, M, Biggs, M & Halliday, S 2017, Service Design Within the Public Sector in the Northern Region of Colombia: Governance and Community Challenges. in Global Conference on Services Management (GLOSERV 2017). GLOSERV, pp. 105-108, SERVSIG 2017, Volterra, Italy, 3/10/17.

APA

de Castro Abello, M., Biggs, M., & Halliday, S. (2017). Service Design Within the Public Sector in the Northern Region of Colombia: Governance and Community Challenges. In Global Conference on Services Management (GLOSERV 2017) (pp. 105-108). GLOSERV.

Vancouver

de Castro Abello M, Biggs M, Halliday S. Service Design Within the Public Sector in the Northern Region of Colombia: Governance and Community Challenges. In Global Conference on Services Management (GLOSERV 2017). GLOSERV. 2017. p. 105-108

Author

de Castro Abello, Marisabella ; Biggs, Michael ; Halliday, Susan. / Service Design Within the Public Sector in the Northern Region of Colombia: Governance and Community Challenges. Global Conference on Services Management (GLOSERV 2017). GLOSERV, 2017. pp. 105-108

Bibtex

@inproceedings{6acd31509eee42ae898e699af1191b69,
title = "Service Design Within the Public Sector in the Northern Region of Colombia: Governance and Community Challenges",
abstract = "There are two official ways in which poverty is measured in Colombia: the Multidimensional Poverty Index (IPM) that evaluates five different dimensions inwhich Colombian homes may be in a state of deprivation; and the monetaryincome, which evaluates the acquisition capacity of homes related to a basic shopping basket. According to the National Statistics Department, in 2016, the IPM showed that 17.8{\%} of the population of Colombia was poor. Additionally, the monetary income indicated that 28{\%} of Colombians were monetary poor with 8.5{\%} of them living under extreme poverty conditions (DANE, 2017). Even though both indexes have seen reductions over the last ten years, the figures still show that many Colombians still require assistance both from government and non-government organizations in order to cope with their situation.Specifically, this research has focused on the Caribbean Region of Colombia, in which the situation if worse than that of the national average. In 2016, 26.4{\%} of the inhabitants of the Region were living in conditions of poverty. This is the second poorest Region of the country, only exceeded by the Pacific Region with a 33.2{\%} (DANE, 2017). Taking these circumstances into account, this project has focused on how public services aimed at people living under these conditions could be enhanced in order to meet their requirements and be efficient and effective from the provider´s perspective.Owing to the situation described above, the Colombian National government through its local administrations provide services in order to care for its inhabitants necessities, and a special effort has been made into those aimed at people living under deprived conditions. However, delivering public services to underprivileged areas poses a challenge for national and local administrators. The aim of this on-going research is to identify those specific challenges and to propose a method by which the first part of the service design process could be improved in order to conceptualize, develop and evaluate services within the public sector in Colombia.",
author = "{de Castro Abello}, Marisabella and Michael Biggs and Susan Halliday",
year = "2017",
language = "English",
publisher = "GLOSERV",
pages = "105--108",
booktitle = "Global Conference on Services Management (GLOSERV 2017)",

}

RIS

TY - GEN

T1 - Service Design Within the Public Sector in the Northern Region of Colombia: Governance and Community Challenges

AU - de Castro Abello, Marisabella

AU - Biggs, Michael

AU - Halliday, Susan

PY - 2017

Y1 - 2017

N2 - There are two official ways in which poverty is measured in Colombia: the Multidimensional Poverty Index (IPM) that evaluates five different dimensions inwhich Colombian homes may be in a state of deprivation; and the monetaryincome, which evaluates the acquisition capacity of homes related to a basic shopping basket. According to the National Statistics Department, in 2016, the IPM showed that 17.8% of the population of Colombia was poor. Additionally, the monetary income indicated that 28% of Colombians were monetary poor with 8.5% of them living under extreme poverty conditions (DANE, 2017). Even though both indexes have seen reductions over the last ten years, the figures still show that many Colombians still require assistance both from government and non-government organizations in order to cope with their situation.Specifically, this research has focused on the Caribbean Region of Colombia, in which the situation if worse than that of the national average. In 2016, 26.4% of the inhabitants of the Region were living in conditions of poverty. This is the second poorest Region of the country, only exceeded by the Pacific Region with a 33.2% (DANE, 2017). Taking these circumstances into account, this project has focused on how public services aimed at people living under these conditions could be enhanced in order to meet their requirements and be efficient and effective from the provider´s perspective.Owing to the situation described above, the Colombian National government through its local administrations provide services in order to care for its inhabitants necessities, and a special effort has been made into those aimed at people living under deprived conditions. However, delivering public services to underprivileged areas poses a challenge for national and local administrators. The aim of this on-going research is to identify those specific challenges and to propose a method by which the first part of the service design process could be improved in order to conceptualize, develop and evaluate services within the public sector in Colombia.

AB - There are two official ways in which poverty is measured in Colombia: the Multidimensional Poverty Index (IPM) that evaluates five different dimensions inwhich Colombian homes may be in a state of deprivation; and the monetaryincome, which evaluates the acquisition capacity of homes related to a basic shopping basket. According to the National Statistics Department, in 2016, the IPM showed that 17.8% of the population of Colombia was poor. Additionally, the monetary income indicated that 28% of Colombians were monetary poor with 8.5% of them living under extreme poverty conditions (DANE, 2017). Even though both indexes have seen reductions over the last ten years, the figures still show that many Colombians still require assistance both from government and non-government organizations in order to cope with their situation.Specifically, this research has focused on the Caribbean Region of Colombia, in which the situation if worse than that of the national average. In 2016, 26.4% of the inhabitants of the Region were living in conditions of poverty. This is the second poorest Region of the country, only exceeded by the Pacific Region with a 33.2% (DANE, 2017). Taking these circumstances into account, this project has focused on how public services aimed at people living under these conditions could be enhanced in order to meet their requirements and be efficient and effective from the provider´s perspective.Owing to the situation described above, the Colombian National government through its local administrations provide services in order to care for its inhabitants necessities, and a special effort has been made into those aimed at people living under deprived conditions. However, delivering public services to underprivileged areas poses a challenge for national and local administrators. The aim of this on-going research is to identify those specific challenges and to propose a method by which the first part of the service design process could be improved in order to conceptualize, develop and evaluate services within the public sector in Colombia.

M3 - Conference contribution

SP - 105

EP - 108

BT - Global Conference on Services Management (GLOSERV 2017)

PB - GLOSERV

ER -