University of Hertfordshire

Documents

  • S159

    Final published version, 656 KB, PDF document

  • Desmond Kapofu
View graph of relations
Original languageEnglish
PublisherUniversity of Hertfordshire
Number of pages18
Publication statusPublished - 2014

Publication series

NameUH Business School Working Papers

Abstract

Practitioners are often confused by the wide range of Knowledge Management (KM) solutions that researchers and consultants offer. Part of this confusion is because they cannot determine how these solutions fit into their existing KM systems. KM assessment should be the starting point for any KM initiative yet extant literature provides little guidance in this area. In this paper we propose a tool that organisations can use to assess their Knowledge Management (KM) practices in order for them to make informed decisions and invest wisely. To that end we propose the Operations perspective of KM which encapsulates existing thinking. Our proposal goes further to outline key elements that a KM assessment tool must have and review existing tools against these elements. The KM assessment tool proposed in this paper has its roots in Quality literature and is ideal for assessing as well as designing KM systems

Notes

Copyright and all rights therein are retained by the authors. All persons copying this information are expected to adhere to the terms and conditions invoked by each author's copyright. These works may not be re-posted without the explicit permission of the copyright holders

ID: 7718565