University of Hertfordshire

Using antenarrative approaches to investigate the perceptions of Information Systems’ actors regarding project success and failure

Research output: Chapter in Book/Report/Conference proceedingChapter (peer-reviewed)

  • Lynette Drevin
  • Darren Dalcher
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Original languageEnglish
Title of host publicationInformation Systems Development
EditorsJ. Pokorny
PublisherSpringer
Pages207-217
ISBN (Print)978-1441996459
DOIs
Publication statusPublished - 2011

Abstract

Many Information Systems can be viewed as underperforming when they fail to meet expectations or deliver value to customers. In order to try and understand why these problems occur we apply narrative methods in the IS domain, taking into account the stories that different groups of actors tell regarding their experiences of the development and use of new information systems. This paper presents the perspectives of multiple actors regarding success/failure and problems
encountered in developing and using information systems from their experiences.
Qualitative approaches are followed to gather, analyze and interpret the rich, multi-
voiced and incoherent generated stories of stakeholders involved in software
systems. It is shown that the antenarrative approach that is employed in this study
can produce deeper insights into the experience world of involved actors.

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