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Personal profile


I am a Senior Research Fellow in the Health Research Methods Unit, within the Centre for Health Services and Clinical Research. My expertise is in mixed methods research, with a particular interest in long term health conditions and patient experience and outcomes. 

Recent projects 

Development and/or validation of a range of patient reported experience and outcome measures:

  • Donor Reported Experience Measure (NHS Blood & Transplant; CI):
  • Kidney PREM (Renal Association / Kidney Care UK; CI)
  • Needling PREM; a measure of patient experience of heamodialysis vascular access cannulation (NIHR Research for Patient Benefit; CI)
  • Self-Management Behaviour Scale for Patients on Haemodialysis (British Renal Society)

The impact of patient characteristics on haemodialysis patient experience of renal care in the UK  (University of Hertfordshire Cross-School Research Grant; Joint CI)

Evaluation of a programme to assist clinician engagement with patients at different stages of engagement with their healthcare  (UK Renal Registry; CI)


Prior to joining UH in 2016, I was a Senior Analyst for National Audit Office (NAO), working on a range of studies evaluating high risk, high value government projects including Universal Credit and structural tax reliefs.  From 2007-11, I was Research Director for the Central Government Division of ORC International, overseeing tender applications and project delivery.

I completed my BA(Hons) in Applied Social Research at Manchester Metropolitan University, where I also completed a Dip/DipHE in Youth and Community Work.  I completed my PhD at Aston University in 2001, looking at the organisational processes involved in managing safety risk.  I did my MSc in Psychology here at UH in 2015/16, happily awarded with Distinction. 

I have supervised a range of undergraduate and post-graduate students, currently at PhD level. 

Education/Academic qualification

Psychology, MSc (Distinction), A qualitative study amongst NHS Trusts to identify factors influencing safety risk and incident reporting, University of Hertfordshire

Award Date: 1 Jan 2016

Safety Risk Management, PhD, Planning and Implementing Occupational Safety Management Systems, Aston University

Award Date: 1 Dec 2001

Social Research, BA Hons, The Manchester Metropolitan University

Award Date: 1 Jul 1994


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