Застосування комунікативних здібностей в управлінні людськими ресурсами при вирішенні трудових спорів: порівняльний економіко-правовий аналіз міжнародного та вітчизняного досвіду в умовах діджиталізації.

The article is devoted to the research that reveals the communicative abilities, that are “soft skills”, are the driving force in labour relations not only in Ukraine but also abroad. The author conducted her own study of approaches to resolving labour disputes in different foreign countries in the context of COVID-19, including China, Germany, France and Italy.
Using the method of statistical analysis, the author in-depth systematized foreign practice of China in resolving labour disputes caused by the world pandemic COVID-19 in the context of digitalization. Using the principle of stabilizing labour relations, the author proposed to identify three main areas of action that should be taken by the judiciary to resolve litigation under the conditions of the world pandemic. In contrast to existing research, the author proposed a methodology for human resource management by summarizing and analyzing foreign experience, including Chinese case law, in the field of labour relations under the conditions of the world pandemic COVID-19 during 2019–2021 years.
This methodology provides for the settlement of labour disputes in terms of three main indicators: labour relations, employee wages, leaves or statute of limitations that are the subject of labour disputes. Implementing foreign practice on the domestic level, the author considered it to be the appropriate to apply in the Ukrainian human resource management tools that are based on the decisions of various Chinese courts. So it means: 1) restrict the rights of both workers and employers under the conditions of the unpredictable global pandemic; 2) provide bilateral protection of participants in labour disputes under the conditions of COVID-19; 3) help to resolve issues with the statute of limitations or the provisions of unscheduled annual leave that arose under the conditions of the pandemic. The implementation of the proposed methodology
on practice will accelerate the process of resolving labour disputes that are arising in unforeseen circumstances between labour resources.