Adding flexibility to B2C booking systems using a virtual intermediate travel agent

A. Malizia

doi:10.1109/VLHCC.2005.16

Adding flexibility to B2C booking systems using a virtual intermediate travel agent

A. Malizia

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

6 Citations (Scopus)

Abstract

Today, business to consumer applications have been implemented by building front ends to the old legacy systems. In this paper we question if this is enough? Many customers going to the Web to make a booking may be flexible with regard to dates and times, where to go and even if to go. The interfaces that are offered today expect detailed and specific data and do therefore not account for this flexibility. In this paper we discuss the possibilities of retaining some of this functionality offered by the human travel agent by enhancing current Web interfaces. After presenting a background study, we will suggest interfaces that to a better degree can aid the customer in performing a booking. While we use booking as an example, many of the ideas presented here can be applied to other systems as well.

Original language	English
Title of host publication	Proceedings - 2005 IEEE Symposium on Visual Languages and Human-Centric Computing
Pages	337-338
Number of pages	2
Volume	2005
DOIs	https://doi.org/10.1109/VLHCC.2005.16
Publication status	Published - 2005
Event	2005 IEEE Symposium on Visual Languages and Human-Centric Computing - Dallas, TX, United States Duration: 20 Sept 2005 → 24 Sept 2005

Conference

Conference	2005 IEEE Symposium on Visual Languages and Human-Centric Computing
Country/Territory	United States
City	Dallas, TX
Period	20/09/05 → 24/09/05

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10.1109/VLHCC.2005.16

Cite this

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title = "Adding flexibility to B2C booking systems using a virtual intermediate travel agent",

abstract = "Today, business to consumer applications have been implemented by building front ends to the old legacy systems. In this paper we question if this is enough? Many customers going to the Web to make a booking may be flexible with regard to dates and times, where to go and even if to go. The interfaces that are offered today expect detailed and specific data and do therefore not account for this flexibility. In this paper we discuss the possibilities of retaining some of this functionality offered by the human travel agent by enhancing current Web interfaces. After presenting a background study, we will suggest interfaces that to a better degree can aid the customer in performing a booking. While we use booking as an example, many of the ideas presented here can be applied to other systems as well.",

author = "A. Malizia",

year = "2005",

doi = "10.1109/VLHCC.2005.16",

language = "English",

volume = "2005",

pages = "337--338",

booktitle = "Proceedings - 2005 IEEE Symposium on Visual Languages and Human-Centric Computing",

note = "2005 IEEE Symposium on Visual Languages and Human-Centric Computing ; Conference date: 20-09-2005 Through 24-09-2005",

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N2 - Today, business to consumer applications have been implemented by building front ends to the old legacy systems. In this paper we question if this is enough? Many customers going to the Web to make a booking may be flexible with regard to dates and times, where to go and even if to go. The interfaces that are offered today expect detailed and specific data and do therefore not account for this flexibility. In this paper we discuss the possibilities of retaining some of this functionality offered by the human travel agent by enhancing current Web interfaces. After presenting a background study, we will suggest interfaces that to a better degree can aid the customer in performing a booking. While we use booking as an example, many of the ideas presented here can be applied to other systems as well.

AB - Today, business to consumer applications have been implemented by building front ends to the old legacy systems. In this paper we question if this is enough? Many customers going to the Web to make a booking may be flexible with regard to dates and times, where to go and even if to go. The interfaces that are offered today expect detailed and specific data and do therefore not account for this flexibility. In this paper we discuss the possibilities of retaining some of this functionality offered by the human travel agent by enhancing current Web interfaces. After presenting a background study, we will suggest interfaces that to a better degree can aid the customer in performing a booking. While we use booking as an example, many of the ideas presented here can be applied to other systems as well.

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DO - 10.1109/VLHCC.2005.16

M3 - Conference contribution

AN - SCOPUS:33746482115

VL - 2005

SP - 337

EP - 338

BT - Proceedings - 2005 IEEE Symposium on Visual Languages and Human-Centric Computing

T2 - 2005 IEEE Symposium on Visual Languages and Human-Centric Computing

Y2 - 20 September 2005 through 24 September 2005

ER -

Adding flexibility to B2C booking systems using a virtual intermediate travel agent

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