Addressing mobile usability and elderly users: Validating contextualized heuristics

André de Lima Salgado, Leandro Agostini do Amaral, Renata Pontin de Mattos Fortes, Marcos Hortes Nisihara Chagas, Ger Joyce

    Research output: Chapter in Book/Report/Conference proceedingConference contribution

    7 Citations (Scopus)

    Abstract

    Diverse heuristic sets were proposed in order to evolve Heuristic Evaluation for new contexts, as contexts related to the elderly and mobile devices. However, heuristics for evaluation of mobile usability regarding elderly users still need aditional validations. For this reason, our study aimed to enhance the validation of a heuristic set proposed by Al-Razgan et al. for evaluation of mobile usability regarding elderly users. Results showed that the major part of heuristics proposed by Al-Razgan et al. matches with traditional heuristics of Nielsen, while a few remain valuable for evaluations in this context. Also, after validations, we found evidences that the heuristics of Al-Razgan et al. have a great coverage of usability problems of mobile applications used by the elderly, as detected from test with users.
    Original languageEnglish
    Title of host publicationDesign, User Experience, and Usability: Theory, Methodology, and Management
    Subtitle of host publication6th International Conference, DUXU 2017, Held as Part of HCI International 2017, Vancouver, BC, Canada, July 9-14, 2017, Proceedings, Part I
    PublisherSpringer Nature
    Pages379-394
    Number of pages16
    Volume10288 LNCS
    ISBN (Print)9783319586335
    DOIs
    Publication statusE-pub ahead of print - 14 May 2017
    Event6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017 - Vancouver, Canada
    Duration: 9 Jul 201714 Jul 2017

    Publication series

    NameLecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
    Volume10288 LNCS
    ISSN (Print)03029743
    ISSN (Electronic)16113349

    Conference

    Conference6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017
    Country/TerritoryCanada
    CityVancouver
    Period9/07/1714/07/17

    Keywords

    • Elderly
    • Heuristic evaluation
    • Mobile usability
    • Validation

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