Ambulance despatch systems: The Melbourne story

Darren Dalcher

doi:10.1109/ECBS.2001.922441

Ambulance despatch systems: The Melbourne story

Darren Dalcher

Hertfordshire Business School

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

1 Citation (Scopus)

Abstract

This case study charts the story of the problematic implementation of a computerised despatch system for the Melbourne Ambulance Service. The system itself is now operational, however, the legal and political implications are still subject to the deliberations of inquiry boards, and police investigations. The value of the case study is in highlighting some of the pitfalls and implications of failing to consider the financial pressures and resource constraints that define the (medical) despatch environment.

Original language	English
Title of host publication	Procs 8th Annual IEEE Int Conf and Workshop on the Engineering of Computer Based Systems
Subtitle of host publication	ECBS 2001
Place of Publication	LOS ALAMITOS
Publisher	Institute of Electrical and Electronics Engineers (IEEE)
Pages	337-342
Number of pages	6
ISBN (Print)	0-7695-1086-8, 978-0769510866
DOIs	https://doi.org/10.1109/ECBS.2001.922441
Publication status	Published - May 2001
Event	8th Annual IEEE International Conference and Workshop on the Engineering of Computer Based Systems (ECBS) - Washington, United States Duration: 17 Apr 2001 → 20 Apr 2001

Conference

Conference	8th Annual IEEE International Conference and Workshop on the Engineering of Computer Based Systems (ECBS)
Country/Territory	United States
City	Washington
Period	17/04/01 → 20/04/01

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10.1109/ECBS.2001.922441

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title = "Ambulance despatch systems: The Melbourne story",

abstract = "This case study charts the story of the problematic implementation of a computerised despatch system for the Melbourne Ambulance Service. The system itself is now operational, however, the legal and political implications are still subject to the deliberations of inquiry boards, and police investigations. The value of the case study is in highlighting some of the pitfalls and implications of failing to consider the financial pressures and resource constraints that define the (medical) despatch environment.",

author = "Darren Dalcher",

year = "2001",

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language = "English",

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publisher = "Institute of Electrical and Electronics Engineers (IEEE)",

address = "United States",

note = "8th Annual IEEE International Conference and Workshop on the Engineering of Computer Based Systems (ECBS) ; Conference date: 17-04-2001 Through 20-04-2001",

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Dalcher, D 2001, Ambulance despatch systems: The Melbourne story. in Procs 8th Annual IEEE Int Conf and Workshop on the Engineering of Computer Based Systems: ECBS 2001. Institute of Electrical and Electronics Engineers (IEEE), LOS ALAMITOS, pp. 337-342, 8th Annual IEEE International Conference and Workshop on the Engineering of Computer Based Systems (ECBS), Washington, United States, 17/04/01. https://doi.org/10.1109/ECBS.2001.922441

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T2 - 8th Annual IEEE International Conference and Workshop on the Engineering of Computer Based Systems (ECBS)

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N2 - This case study charts the story of the problematic implementation of a computerised despatch system for the Melbourne Ambulance Service. The system itself is now operational, however, the legal and political implications are still subject to the deliberations of inquiry boards, and police investigations. The value of the case study is in highlighting some of the pitfalls and implications of failing to consider the financial pressures and resource constraints that define the (medical) despatch environment.

AB - This case study charts the story of the problematic implementation of a computerised despatch system for the Melbourne Ambulance Service. The system itself is now operational, however, the legal and political implications are still subject to the deliberations of inquiry boards, and police investigations. The value of the case study is in highlighting some of the pitfalls and implications of failing to consider the financial pressures and resource constraints that define the (medical) despatch environment.

U2 - 10.1109/ECBS.2001.922441

DO - 10.1109/ECBS.2001.922441

M3 - Conference contribution

SN - 0-7695-1086-8

SN - 978-0769510866

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BT - Procs 8th Annual IEEE Int Conf and Workshop on the Engineering of Computer Based Systems

PB - Institute of Electrical and Electronics Engineers (IEEE)

CY - LOS ALAMITOS

Y2 - 17 April 2001 through 20 April 2001

ER -

Ambulance despatch systems: The Melbourne story

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