@book{1477c3efaff2435fb5f754db8a7afdd3,
title = "An application of task analysis to the development of a generic office reference model",
abstract = "The roles of task analysis in the software engineering life cycle are considered and a method is described which is suitable for capturing the high level communication tasks in offices. The contribution of this method to the building of a generic office model and its role in the generation of scenarios for future early requirements analysis are discussed.",
author = "J. Hewitt and J. Hobson and J. Sapsford-Francis",
note = "INTERACT '90, copyright IFIP",
year = "1994",
language = "English",
series = "UH Computer Science Technical Report",
publisher = "University of Hertfordshire",
}