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Are students customers? TQM and marketing perspectives
Lynne Eagle, Ross Brennan
Hertfordshire Business School
Research output
:
Contribution to journal
›
Article
›
peer-review
171
Citations (Scopus)
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Keyphrases
Marketing Perspective
100%
Higher Education
100%
Total Quality Management
50%
Education Policy
50%
Policy Managers
50%
Educator-student Relationship
50%
Student as Customer
50%
Paper Point
50%
Quality of Education
50%
High Education System
50%
Legitimate Interest
50%
Terminology System
50%
Politicians
50%
Higher Education Students
50%
Educational Standards
50%
Customer Orientation
50%
Middle Route
50%
Service Level
50%
Design Methodology
50%
Social Sciences
Total Quality Management
100%
Educational Policy
50%
Education System
50%
Academic Standards
50%
Customer-Orientation
50%
Student Education
50%
Economics, Econometrics and Finance
Quality Management
100%
Relationship Marketing
50%
Educational Policy
50%