Consuming use orientated product service systems: A consumer culture theory perspective

Maurizio Catulli, Matthew Cook, Stephen Potter

Research output: Contribution to journalArticlepeer-review

32 Citations (Scopus)
76 Downloads (Pure)


Research suggests that product service systems (PSS) may usefully form part of the mix of innovations necessary to move society toward more sustainable futures. However, PSS implementation rates are disappointingly low and an implementation gap has emerged. Drawing on consumer culture theory (CCT), this paper provides insights to help resolve this issue in business to consumer markets. Since consumption of use orientated PSS is analogous to access based consumption, six dimensions of access are set out to analyse a case study of infant car seat provision. Five outcomes are derived from the analysis and these include partial identification with accessed product and interplay of use and symbolic value. This analysis questions the view that PSS do not create sufficient value to overcome a preference for ownership in western societies. Rather, PSS consumption is likely to arise when both functional and symbolic value are extracted by consumers and when PSS are promoted to appropriate consumer groups such as ‘nomads’. Further research is needed to explore these phenomena and address the issues they raise in PSS design processes.
Original languageEnglish
Pages (from-to)1186-1193
Number of pages7
JournalJournal of Cleaner Production
Early online date24 Sept 2016
Publication statusPublished - 10 Jan 2017


  • Infant care products
  • Consumer culture theory
  • Diffusion
  • Product Service Systems
  • Sustainable futures


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