Disaster in London - The LAS case study

Darren Dalcher

doi:10.1109/ECBS.1999.755860

Disaster in London - The LAS case study

Darren Dalcher

Hertfordshire Business School

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

8 Citations (Scopus)

Abstract

This case study reviews the system and the processes that led to the botched implementation. The London Ambulance Service have spent the best parr of the last fourteen years attempting to computerise their despatch system. ( They are still trying). The infamous failure of the second attempt was selected due to the multitude of issues and considerations it raises. The prevailing culture and the financial climate played a major role in shaping the events that led to disaster. This case study highlights how circumstances can gang-up and the resulting implications to the health and safety of patients.

Original language	English
Title of host publication	ECBS '99, IEEE CONFERENCE AND WORKSHOP ON ENGINEERING OF COMPUTER-BASED SYSTEMS, PROCEEDINGS
Place of Publication	LOS ALAMITOS
Publisher	Institute of Electrical and Electronics Engineers (IEEE)
Pages	41-52
Number of pages	12
ISBN (Print)	0-7695-0028-5
DOIs	https://doi.org/10.1109/ECBS.1999.755860
Publication status	Published - 1999
Event	IEEE Conference and Workshop on Engineering of Computer-Based Systems - NASHVILLE, United States Duration: 7 Mar 1999 → 12 Mar 1999

Conference

Conference	IEEE Conference and Workshop on Engineering of Computer-Based Systems
Country/Territory	United States
City	NASHVILLE
Period	7/03/99 → 12/03/99

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10.1109/ECBS.1999.755860

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title = "Disaster in London - The LAS case study",

abstract = "This case study reviews the system and the processes that led to the botched implementation. The London Ambulance Service have spent the best parr of the last fourteen years attempting to computerise their despatch system. ( They are still trying). The infamous failure of the second attempt was selected due to the multitude of issues and considerations it raises. The prevailing culture and the financial climate played a major role in shaping the events that led to disaster. This case study highlights how circumstances can gang-up and the resulting implications to the health and safety of patients.",

author = "Darren Dalcher",

year = "1999",

doi = "10.1109/ECBS.1999.755860",

language = "English",

isbn = "0-7695-0028-5",

pages = "41--52",

booktitle = "ECBS '99, IEEE CONFERENCE AND WORKSHOP ON ENGINEERING OF COMPUTER-BASED SYSTEMS, PROCEEDINGS",

publisher = "Institute of Electrical and Electronics Engineers (IEEE)",

address = "United States",

note = "IEEE Conference and Workshop on Engineering of Computer-Based Systems ; Conference date: 07-03-1999 Through 12-03-1999",

}

Dalcher, D 1999, Disaster in London - The LAS case study. in ECBS '99, IEEE CONFERENCE AND WORKSHOP ON ENGINEERING OF COMPUTER-BASED SYSTEMS, PROCEEDINGS. Institute of Electrical and Electronics Engineers (IEEE), LOS ALAMITOS, pp. 41-52, IEEE Conference and Workshop on Engineering of Computer-Based Systems, NASHVILLE, United States, 7/03/99. https://doi.org/10.1109/ECBS.1999.755860

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AU - Dalcher, Darren

PY - 1999

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N2 - This case study reviews the system and the processes that led to the botched implementation. The London Ambulance Service have spent the best parr of the last fourteen years attempting to computerise their despatch system. ( They are still trying). The infamous failure of the second attempt was selected due to the multitude of issues and considerations it raises. The prevailing culture and the financial climate played a major role in shaping the events that led to disaster. This case study highlights how circumstances can gang-up and the resulting implications to the health and safety of patients.

AB - This case study reviews the system and the processes that led to the botched implementation. The London Ambulance Service have spent the best parr of the last fourteen years attempting to computerise their despatch system. ( They are still trying). The infamous failure of the second attempt was selected due to the multitude of issues and considerations it raises. The prevailing culture and the financial climate played a major role in shaping the events that led to disaster. This case study highlights how circumstances can gang-up and the resulting implications to the health and safety of patients.

U2 - 10.1109/ECBS.1999.755860

DO - 10.1109/ECBS.1999.755860

M3 - Conference contribution

SN - 0-7695-0028-5

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EP - 52

BT - ECBS '99, IEEE CONFERENCE AND WORKSHOP ON ENGINEERING OF COMPUTER-BASED SYSTEMS, PROCEEDINGS

PB - Institute of Electrical and Electronics Engineers (IEEE)

CY - LOS ALAMITOS

T2 - IEEE Conference and Workshop on Engineering of Computer-Based Systems

Y2 - 7 March 1999 through 12 March 1999

ER -

Disaster in London - The LAS case study

Abstract

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