E-Government: The Need for Effective Process Management in the Public Sector

V. Weerakkody, S. Body, Jyoti Choudrie

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Abstract

The concept of e-government has evolved from the domain of e-business where enterprises need to collaborate with partners, suppliers and
customers for the effective delivery of e-services. While needing integration and communication between business processes and underlying
information systems in disparate organizations, in a non-process-oriented, legacy system driven public sector, this presents a significant
challenge. Using a case study in a local council, this research will explore process management and integration issues in the UK public sector
and highlight the opportunities for service improvement in the context of e-government implementation. While cross organisational process and information systems integration barriers are seen in the literature as presenting
the main technical challenge for realising fully integrated e-government services, this research found that a legacy of bureaucracy and established illogical routine tasks were preventing the government from expediting their e-government initiative in the UK.
Original languageEnglish
Title of host publicationProcs of the 39th Hawaii Int Conf on System Sciences
PublisherInstitute of Electrical and Electronics Engineers (IEEE)
ISBN (Print)0-7695-2507-5
Publication statusPublished - 2006

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