E-Government: The Need for Effective Process Management in the Public Sector

V. Weerakkody; S. Body; Jyoti Choudrie

E-Government: The Need for Effective Process Management in the Public Sector

V. Weerakkody, S. Body, Jyoti Choudrie

Hertfordshire Business School

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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Abstract

The concept of e-government has evolved from the domain of e-business where enterprises need to collaborate with partners, suppliers and
customers for the effective delivery of e-services. While needing integration and communication between business processes and underlying
information systems in disparate organizations, in a non-process-oriented, legacy system driven public sector, this presents a significant
challenge. Using a case study in a local council, this research will explore process management and integration issues in the UK public sector
and highlight the opportunities for service improvement in the context of e-government implementation. While cross organisational process and information systems integration barriers are seen in the literature as presenting
the main technical challenge for realising fully integrated e-government services, this research found that a legacy of bureaucracy and established illogical routine tasks were preventing the government from expediting their e-government initiative in the UK.

Original language	English
Title of host publication	Procs of the 39th Hawaii Int Conf on System Sciences
Publisher	Institute of Electrical and Electronics Engineers (IEEE)
ISBN (Print)	0-7695-2507-5
Publication status	Published - 2006

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Cite this

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title = "E-Government: The Need for Effective Process Management in the Public Sector",

abstract = "The concept of e-government has evolved from the domain of e-business where enterprises need to collaborate with partners, suppliers and customers for the effective delivery of e-services. While needing integration and communication between business processes and underlying information systems in disparate organizations, in a non-process-oriented, legacy system driven public sector, this presents a significant challenge. Using a case study in a local council, this research will explore process management and integration issues in the UK public sector and highlight the opportunities for service improvement in the context of e-government implementation. While cross organisational process and information systems integration barriers are seen in the literature as presenting the main technical challenge for realising fully integrated e-government services, this research found that a legacy of bureaucracy and established illogical routine tasks were preventing the government from expediting their e-government initiative in the UK.",

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AU - Weerakkody, V.

AU - Body, S.

AU - Choudrie, Jyoti

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N2 - The concept of e-government has evolved from the domain of e-business where enterprises need to collaborate with partners, suppliers and customers for the effective delivery of e-services. While needing integration and communication between business processes and underlying information systems in disparate organizations, in a non-process-oriented, legacy system driven public sector, this presents a significant challenge. Using a case study in a local council, this research will explore process management and integration issues in the UK public sector and highlight the opportunities for service improvement in the context of e-government implementation. While cross organisational process and information systems integration barriers are seen in the literature as presenting the main technical challenge for realising fully integrated e-government services, this research found that a legacy of bureaucracy and established illogical routine tasks were preventing the government from expediting their e-government initiative in the UK.

AB - The concept of e-government has evolved from the domain of e-business where enterprises need to collaborate with partners, suppliers and customers for the effective delivery of e-services. While needing integration and communication between business processes and underlying information systems in disparate organizations, in a non-process-oriented, legacy system driven public sector, this presents a significant challenge. Using a case study in a local council, this research will explore process management and integration issues in the UK public sector and highlight the opportunities for service improvement in the context of e-government implementation. While cross organisational process and information systems integration barriers are seen in the literature as presenting the main technical challenge for realising fully integrated e-government services, this research found that a legacy of bureaucracy and established illogical routine tasks were preventing the government from expediting their e-government initiative in the UK.

M3 - Conference contribution

SN - 0-7695-2507-5

BT - Procs of the 39th Hawaii Int Conf on System Sciences

PB - Institute of Electrical and Electronics Engineers (IEEE)

ER -

E-Government: The Need for Effective Process Management in the Public Sector

Abstract

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