Emergency Management and Tourism Stakeholder Responses to Crises: A Global Survey

Yeganeh Morakabati, Stephen J. Page, John Fletcher

Research output: Contribution to journalArticlepeer-review

36 Citations (Scopus)
78 Downloads (Pure)


This article examines the contested area of the responsibility for destinations and tourists, within emergency settings. It incorporates a Delphi-Scenario technique to facilitate a structured discussion of emergency management for different destination stakeholders. The Delphi exercise engaged 123 senior international stakeholders, from 9 different industry sectors, across 34 countries to provide a global perspective. The study’s principal focus is on the notion of emergency management, to identify the challenges that stakeholders would face within a disaster scenario. The exercise asked stakeholders to identify with whom the responsibility rests for 18 distinct disaster-related activities. The study proposes a responsibility allocation building-block framework that could help speed up the emergency management responses by “knowing who is going to do what” with a particular focus on dealing with international tourists as a community in a disaster zone.

Original languageEnglish
Pages (from-to)299-316
Number of pages18
JournalJournal of Travel Research
Issue number3
Early online date2 May 2016
Publication statusPublished - 1 Mar 2017


  • business continuity
  • Delphi technique
  • disaster
  • emergency management and policy
  • management theory
  • resilience


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