Evaluating Trust and Safety in HRI: Practical Issues and Ethical Challenges

Maha Salem; K. Dautenhahn

Evaluating Trust and Safety in HRI: Practical Issues and Ethical Challenges

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Abstract

In an effort to increase the acceptance and persuasiveness of socially assistive robots in home and healthcare environments, HRI researchers attempt to identify factors that promote human trust and perceived safety with regard to
robots. Especially in collaborative contexts in which humans are requested to accept information provided by the robot and follow its suggestions, trust plays a crucial role, as it is strongly linked to persuasiveness. As a result, human-
robot trust can directly affect people's willingness to cooperate with the robot, while under- or overreliance could have severe or even dangerous consequences. Problematically, investigating trust and human perceptions of safety in HRI experiments is not a straightforward task and, in light of a
number of ethical concerns and risks, proves quite challenging. This position statement highlights a few of these points based on experiences from HRI practice and raises a few important questions that HRI researchers should consider.

Original language	English
Title of host publication	Emerging Policy and Ethics of Human-Robot Interaction
Subtitle of host publication	A Workshop at 10th ACM/IEEE Int Conf on Human-Robot Interaction (HRI 2015)
Publisher	ACM Press
Number of pages	3
Publication status	Published - Mar 2015
Event	10th ACM/IEEE Int Conf on Human-Robot Interaction - Portland, United States Duration: 2 Mar 2015 → …

Conference

Conference	10th ACM/IEEE Int Conf on Human-Robot Interaction
Country/Territory	United States
City	Portland
Period	2/03/15 → …

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HRI-Trust-EthicsWS_SalemDautenhahn_FINAL-2015Accepted author manuscript, 119 KB

Cite this

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title = "Evaluating Trust and Safety in HRI: Practical Issues and Ethical Challenges",

abstract = "In an effort to increase the acceptance and persuasiveness of socially assistive robots in home and healthcare environments, HRI researchers attempt to identify factors that promote human trust and perceived safety with regard torobots. Especially in collaborative contexts in which humans are requested to accept information provided by the robot and follow its suggestions, trust plays a crucial role, as it is strongly linked to persuasiveness. As a result, human-robot trust can directly affect people's willingness to cooperate with the robot, while under- or overreliance could have severe or even dangerous consequences. Problematically, investigating trust and human perceptions of safety in HRI experiments is not a straightforward task and, in light of anumber of ethical concerns and risks, proves quite challenging. This position statement highlights a few of these points based on experiences from HRI practice and raises a few important questions that HRI researchers should consider.",

author = "Maha Salem and K. Dautenhahn",

note = "Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage, and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the owner/author(s). Copyright is held by the owner/author(s). Date of Acceptance: 11/02/2015; 10th ACM/IEEE Int Conf on Human-Robot Interaction ; Conference date: 02-03-2015",

year = "2015",

month = mar,

language = "English",

booktitle = "Emerging Policy and Ethics of Human-Robot Interaction",

publisher = "ACM Press",

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AU - Salem, Maha

AU - Dautenhahn, K.

N1 - Permission to make digital or hard copies of part or all of this work for personal or classroom use is granted without fee provided that copies are not made or distributed for profit or commercial advantage, and that copies bear this notice and the full citation on the first page. Copyrights for third-party components of this work must be honored. For all other uses, contact the owner/author(s). Copyright is held by the owner/author(s). Date of Acceptance: 11/02/2015

PY - 2015/3

Y1 - 2015/3

N2 - In an effort to increase the acceptance and persuasiveness of socially assistive robots in home and healthcare environments, HRI researchers attempt to identify factors that promote human trust and perceived safety with regard torobots. Especially in collaborative contexts in which humans are requested to accept information provided by the robot and follow its suggestions, trust plays a crucial role, as it is strongly linked to persuasiveness. As a result, human-robot trust can directly affect people's willingness to cooperate with the robot, while under- or overreliance could have severe or even dangerous consequences. Problematically, investigating trust and human perceptions of safety in HRI experiments is not a straightforward task and, in light of anumber of ethical concerns and risks, proves quite challenging. This position statement highlights a few of these points based on experiences from HRI practice and raises a few important questions that HRI researchers should consider.

AB - In an effort to increase the acceptance and persuasiveness of socially assistive robots in home and healthcare environments, HRI researchers attempt to identify factors that promote human trust and perceived safety with regard torobots. Especially in collaborative contexts in which humans are requested to accept information provided by the robot and follow its suggestions, trust plays a crucial role, as it is strongly linked to persuasiveness. As a result, human-robot trust can directly affect people's willingness to cooperate with the robot, while under- or overreliance could have severe or even dangerous consequences. Problematically, investigating trust and human perceptions of safety in HRI experiments is not a straightforward task and, in light of anumber of ethical concerns and risks, proves quite challenging. This position statement highlights a few of these points based on experiences from HRI practice and raises a few important questions that HRI researchers should consider.

M3 - Conference contribution

BT - Emerging Policy and Ethics of Human-Robot Interaction

PB - ACM Press

Y2 - 2 March 2015

ER -

Evaluating Trust and Safety in HRI: Practical Issues and Ethical Challenges

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