Evaluation of Airline Catering Supply Chain Practice Effectiveness using Fuzzy Logic

Dhaarsan Rajaratnam, Funlade Sunmola

Research output: Contribution to journalArticlepeer-review


Many organisations have realised significant benefits after implementing best supply chain practices and there are important lessons to be learnt across industry sectors, including in the airline catering industry. The airline catering industry is facing intense pressure to improve its service performance. An appropriate evaluation of supply chain practices will help in implementing effective practices to strengthen competitive position. This paper presents a conceptual model and methodology for assessing the effectiveness of supply chain practices in the airline catering industry, using fuzzy logic. The model is developed primarily from performance attributes, practice categories and supply chain practices specified in the SCOR framework. A supply chain practice effectiveness index is computed using the model, which reflects the current practice status of an airline catering supply chain. The model is illustrated using a case study. The methodology also helps in identifying weak performing practices. Areas of future work are suggested.
Original languageEnglish
Pages (from-to)308-339
Number of pages32
JournalInternational Journal of Productivity and Quality Management (IJPQM)
Issue number3
Early online date13 Nov 2023
Publication statusPublished - 13 Nov 2023


  • SCOR
  • airline catering supply chain
  • fuzzy logic
  • practice effectiveness
  • supply chain practice


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