TY - CHAP
T1 - Exploiting collaborative tagging systems to unveil the user-experience of Web contents
T2 - An operative proposal
AU - Malizia, Alessio
AU - De Angeli, Antonella
AU - Levialdi, Stefano
AU - Cuevas, Ignacio Aedo
PY - 2009
Y1 - 2009
N2 - The User Experience (UX) is a crucial factor for designing and enhancing the user satisfaction when interacting with a computational tool or with a system. Thus, measuring the UX can be very effective when designing or updating a Web site. Currently, there are many Web sites that rely on collaborative tagging: such systems allow users to add labels (tags) for categorizing contents. In this chapter the authors present a set of techniques for detecting the user experience through Collaborative Tagging Systems and we present an example on how to apply the approach for a Web site evaluation. This chapter highlights the potential use of collaborative tagging systems for measuring users' satisfaction and discusses the future implications of this approach as compared to traditional evaluation tools, such as questionnaires, or interviews.
AB - The User Experience (UX) is a crucial factor for designing and enhancing the user satisfaction when interacting with a computational tool or with a system. Thus, measuring the UX can be very effective when designing or updating a Web site. Currently, there are many Web sites that rely on collaborative tagging: such systems allow users to add labels (tags) for categorizing contents. In this chapter the authors present a set of techniques for detecting the user experience through Collaborative Tagging Systems and we present an example on how to apply the approach for a Web site evaluation. This chapter highlights the potential use of collaborative tagging systems for measuring users' satisfaction and discusses the future implications of this approach as compared to traditional evaluation tools, such as questionnaires, or interviews.
UR - http://www.scopus.com/inward/record.url?scp=84898170400&partnerID=8YFLogxK
U2 - 10.4018/978-1-60566-208-4.ch009
DO - 10.4018/978-1-60566-208-4.ch009
M3 - Chapter
AN - SCOPUS:84898170400
SN - 9781605662084
SP - 119
EP - 132
BT - Handbook of Research on Social Software and Developing Community Ontologies
PB - IGI Global Publishing
ER -