Getting to know Pepper: Effects of people’s awareness of a robot’s capabilities on their trust in the robot

Alessandra Rossi; Patrick Holthaus; Kerstin Dautenhahn; Kheng Lee Koay; Michael L. Walters

doi:10.1145/3284432.3284464

Getting to know Pepper: Effects of people’s awareness of a robot’s capabilities on their trust in the robot

Alessandra Rossi, Patrick Holthaus, Kerstin Dautenhahn, Kheng Lee Koay, Michael L. Walters

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

9 Citations (Scopus)

65 Downloads (Pure)

Abstract

This work investigates how human awareness about a social robot’s capabilities is related to trusting this robot to handle different tasks. We present a user study that relates knowledge on different quality levels to participant’s ratings of trust. Secondary school pupils were asked to rate their trust in the robot after three types of exposures: a video demonstration, a live interaction, and a programming task. The study revealed that the pupils’ trust is positively affected across different domains after each session, indicating that human users trust a robot more the more awareness about the robot they have.

Original language	English
Title of host publication	Proceedings of the 6th International Conference on Human-Agent Interaction
Publisher	ACM Press
Pages	246-252
Number of pages	7
ISBN (Electronic)	9781450359535
DOIs	https://doi.org/10.1145/3284432.3284464
Publication status	Published - 4 Dec 2018
Event	6th International Conference on Human-Agent Interaction, HAI 2018 - Southampton, United Kingdom Duration: 15 Dec 2018 → 18 Dec 2018

Conference

Conference	6th International Conference on Human-Agent Interaction, HAI 2018
Country/Territory	United Kingdom
City	Southampton
Period	15/12/18 → 18/12/18

Keywords

HRI awareness
Human-robot interaction
Social robotics
Trust in robots
UK robotics week

Access to Document

10.1145/3284432.3284464Licence: Other

Getting to know Pepper: Effects of people’s awareness of a robot’s capabilities on their trust in the robot (AAM)
© 2018 Association for Computing Machinery. This is the author's version of the work. It is posted here for your personal use. Not for redistribution. The definitive Version of Record was published in Proceedings of the 6th International Conference on Human-Agent Interaction, http://dx.doi.org/10.1145/3284432.3284464
Accepted author manuscript, 717 KBLicence: Other

Cite this

@inproceedings{50034ee454d44403b07b046f51054734,

title = "Getting to know Pepper: Effects of people{\textquoteright}s awareness of a robot{\textquoteright}s capabilities on their trust in the robot",

abstract = "This work investigates how human awareness about a social robot{\textquoteright}s capabilities is related to trusting this robot to handle different tasks. We present a user study that relates knowledge on different quality levels to participant{\textquoteright}s ratings of trust. Secondary school pupils were asked to rate their trust in the robot after three types of exposures: a video demonstration, a live interaction, and a programming task. The study revealed that the pupils{\textquoteright} trust is positively affected across different domains after each session, indicating that human users trust a robot more the more awareness about the robot they have.",

keywords = "HRI awareness, Human-robot interaction, Social robotics, Trust in robots, UK robotics week",

author = "Alessandra Rossi and Patrick Holthaus and Kerstin Dautenhahn and Koay, {Kheng Lee} and Walters, {Michael L.}",

note = "{\textcopyright} 2018 Association for Computing Machinery; 6th International Conference on Human-Agent Interaction, HAI 2018 ; Conference date: 15-12-2018 Through 18-12-2018",

year = "2018",

month = dec,

day = "4",

doi = "10.1145/3284432.3284464",

language = "English",

pages = "246--252",

booktitle = "Proceedings of the 6th International Conference on Human-Agent Interaction",

publisher = "ACM Press",

address = "United States",

}

Rossi, A , Holthaus, P , Dautenhahn, K , Koay, KL & Walters, ML 2018, Getting to know Pepper: Effects of people’s awareness of a robot’s capabilities on their trust in the robot. in Proceedings of the 6th International Conference on Human-Agent Interaction. ACM Press, pp. 246-252, 6th International Conference on Human-Agent Interaction, HAI 2018, Southampton, United Kingdom, 15/12/18. https://doi.org/10.1145/3284432.3284464

Getting to know Pepper: Effects of people’s awareness of a robot’s capabilities on their trust in the robot. / Rossi, Alessandra ; Holthaus, Patrick ; Dautenhahn, Kerstin et al.
Proceedings of the 6th International Conference on Human-Agent Interaction. ACM Press, 2018. p. 246-252.

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Getting to know Pepper

T2 - 6th International Conference on Human-Agent Interaction, HAI 2018

AU - Rossi, Alessandra

AU - Holthaus, Patrick

AU - Dautenhahn, Kerstin

AU - Koay, Kheng Lee

AU - Walters, Michael L.

PY - 2018/12/4

Y1 - 2018/12/4

N2 - This work investigates how human awareness about a social robot’s capabilities is related to trusting this robot to handle different tasks. We present a user study that relates knowledge on different quality levels to participant’s ratings of trust. Secondary school pupils were asked to rate their trust in the robot after three types of exposures: a video demonstration, a live interaction, and a programming task. The study revealed that the pupils’ trust is positively affected across different domains after each session, indicating that human users trust a robot more the more awareness about the robot they have.

AB - This work investigates how human awareness about a social robot’s capabilities is related to trusting this robot to handle different tasks. We present a user study that relates knowledge on different quality levels to participant’s ratings of trust. Secondary school pupils were asked to rate their trust in the robot after three types of exposures: a video demonstration, a live interaction, and a programming task. The study revealed that the pupils’ trust is positively affected across different domains after each session, indicating that human users trust a robot more the more awareness about the robot they have.

KW - HRI awareness

KW - Human-robot interaction

KW - Social robotics

KW - Trust in robots

KW - UK robotics week

UR - http://www.scopus.com/inward/record.url?scp=85060676252&partnerID=8YFLogxK

U2 - 10.1145/3284432.3284464

DO - 10.1145/3284432.3284464

M3 - Conference contribution

AN - SCOPUS:85060676252

SP - 246

EP - 252

BT - Proceedings of the 6th International Conference on Human-Agent Interaction

PB - ACM Press

Y2 - 15 December 2018 through 18 December 2018

ER -

Getting to know Pepper: Effects of people’s awareness of a robot’s capabilities on their trust in the robot

Abstract

Conference

Keywords

Access to Document

Other files and links

Fingerprint

Cite this