Home-Based Working (Inquiry)

This submission draws on a longitudinal study of home-based working (HBW) in a UK third-sector organization supporting older adults. Twelve participants, covering administrative, care, and managerial roles, were interviewed across two rounds.
Participants reported benefits including reduced commuting, better work- life balance, and improved inclusion for part-time and caregiving staff. Challenges included digital exclusion, social isolation, and inconsistencies in supervision and support. Technology was both an enabler and a barrier, depending on access, confidence, and training.
The findings show that HBW is most effective when staff are trusted, supported with the right tools, and involved in work decisions. Cost savings — such as reduced office use and travel claims — were noted and could be reinvested in digital infrastructure and well-being.
The report calls for minimum standards for home work conditions, expanded digital access, mental health safeguards, and inclusive hybrid policies. With thoughtful support, HBW can continue delivering benefits to workers, organizations, and society.