How Online Counselling Is Utilised, Evaluated, and Received

George Agathokleous, Abigail Olubola Taiwo

Research output: Chapter in Book/Report/Conference proceedingChapter


This chapter covers the broad range of online counselling work, using the COVID-19 era as a point
of reference. It provides an overview of online applications of counselling and psychotherapy at pre-
COVID-19 time and informs the reader of how online counselling provision has been accelerated during
the pandemic. A theoretical overview of the key counselling and therapeutic processes as conceptualised
in the cyberspace which considers six distinct modes of online communication are provided. An evaluation
and the review of the latest efficacy and effectiveness research evidence of online counselling is also
provided. The key benefits and challenges of digitalised therapeutic interventions from the clients’ and
therapists’ perspectives covering pre and during COVID-19 are identified. Attention is drawn to existing
studies on counselling engagement, adherence, outreach, non-stigmatising counselling practices, power
imbalances in the counselling process, and therapy outcomes.
Original languageEnglish
Title of host publicationDigital Innovations for Mental Health Support
EditorsJulie Prescott
PublisherIGI Global Publishing
Number of pages277
ISBN (Electronic)9781799879930
ISBN (Print)9781799879916, 1799879917
Publication statusPublished - 2 Nov 2021


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