@book{3a5c5801c9394d8399f8860c78fbea9a,
title = "Implementing business process & information systems, reengineering in Sri-Lanka : identifying critical success factors",
abstract = "This paper evaluates the key issues that need to be considered when conducting business process and information systems reengineering (BP&ISR) in Sri Lanka. The key issues, identified in a recent study of five leading organisations in Sri Lanka, are examined by conducting a BP&ISR action research study. The paper describes how the reengineering work was undertaken using a structured framework and considers the impact on process improvement of legacy IS/IT systems. The paper concludes by identifying the critical success factors for this study, and assesses the prospects for BP&ISR in Sri Lanka.",
keywords = "BPR, information systems, Sri Lanka, legacy systems, process reengineering",
author = "V. Weerakkody and J. Bennett and C. Tagg",
year = "1998",
language = "English",
series = "UH Computer Science Technical Report",
publisher = "University of Hertfordshire",
}