TY - JOUR
T1 - Implementing e-Services in Lagos State, Nigeria: the interplay of Cultural Perceptions and Working Practices during an automation initiative
T2 - Nigeria e-government culture and working practices
AU - Choudrie, Jyoti
AU - Zamani, Efpraxia
AU - Umeoji, Emeka
AU - Emmanuel, Adebola
N1 - Accepted for publication in a forthcoming issue of Government Information Quarterly.
PY - 2017/11/23
Y1 - 2017/11/23
N2 - The public sector’s adoption of Information and Communication Technologies is often seen as a way of increasing efficiency. However, developing public e-Services involves a series of organisational and social complexities. In this paper, we examine the organisational issues of implementing an ERP system, which was designed and developed within the context of Lagos State’s e-Services project. By doing so, we showcase the impact of organisational cultural perceptions and working practices of individuals. Our findings illustrate the strong role of cultural dimensions, particularly those pertaining to religion and multi-ethnicity. Our study provides insights to international organisations and governments alike toward project policy formulation within the context of ICT-based initiatives and reforms that aim to bring forward developmental progress.
AB - The public sector’s adoption of Information and Communication Technologies is often seen as a way of increasing efficiency. However, developing public e-Services involves a series of organisational and social complexities. In this paper, we examine the organisational issues of implementing an ERP system, which was designed and developed within the context of Lagos State’s e-Services project. By doing so, we showcase the impact of organisational cultural perceptions and working practices of individuals. Our findings illustrate the strong role of cultural dimensions, particularly those pertaining to religion and multi-ethnicity. Our study provides insights to international organisations and governments alike toward project policy formulation within the context of ICT-based initiatives and reforms that aim to bring forward developmental progress.
U2 - 10.1016/j.giq.2017.11.004
DO - 10.1016/j.giq.2017.11.004
M3 - Article
SN - 0740-624X
VL - 34
SP - 646
EP - 657
JO - Government Information Quarterly
JF - Government Information Quarterly
IS - 4
ER -