Investigation of eGovernment Services and Alignment between Business and Information Systems

Sulaiman Alfadhel; Shaofeng Liu; Festus Oderanti

doi:10.1145/3340017.3340031

Investigation of eGovernment Services and Alignment between Business and Information Systems

Sulaiman Alfadhel, Shaofeng Liu, Festus Oderanti

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

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Abstract

Inhabitant’s implementation of eGovernment services is a key objective for the Government of developed and developing countries. However, to improve the eGovernment services it is important for any Government to align all stakeholders so that the needs of citizens can be examined and addressed. This paper proposed a framework of an ideal pattern of alignment for the Government of Saudi Arabia. The framework has been validated empirically and the result indicates that the Government of Saudi Arabia is spending a huge amount of budget to improve the Government services, but still many services are slow and are not as per expectations. Therefore, citizens of KSA recommended alignment between eGovernment agencies and IS department.

Original language	English
Title of host publication	ICEEG 2019 Proceedings of the 2019 3rd International Conference on E-commerce, E-Business and E-Government
Place of Publication	ACM New York, NY, USA
Pages	29-33
Number of pages	5
ISBN (Electronic)	978-1-4503-6237-5
DOIs	https://doi.org/10.1145/3340017.3340031
Publication status	Published - 18 Jun 2019
Event	ICEEG 3rd International Conference on E-commerce, E-Business and E-Government - Lyon, France Duration: 18 Jun 2019 → 21 Jun 2019

Publication series

Name	ACM International Conference Proceeding Series

Conference

Conference	ICEEG 3rd International Conference on E-commerce, E-Business and E-Government
Country/Territory	France
City	Lyon
Period	18/06/19 → 21/06/19

Keywords

Alignment
Customer satisfaction
E-government
E-services
Economic systems
Ideal pattern
MIS
Technology transactions

Access to Document

10.1145/3340017.3340031

JN1012_reference_ICEEG_Conference_2019_ACCEPTED_VERSION_2_Accepted author manuscript, 411 KBLicence: Other

Cite this

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title = "Investigation of eGovernment Services and Alignment between Business and Information Systems",

abstract = "Inhabitant{\textquoteright}s implementation of eGovernment services is a key objective for the Government of developed and developing countries. However, to improve the eGovernment services it is important for any Government to align all stakeholders so that the needs of citizens can be examined and addressed. This paper proposed a framework of an ideal pattern of alignment for the Government of Saudi Arabia. The framework has been validated empirically and the result indicates that the Government of Saudi Arabia is spending a huge amount of budget to improve the Government services, but still many services are slow and are not as per expectations. Therefore, citizens of KSA recommended alignment between eGovernment agencies and IS department.",

keywords = "Alignment, Customer satisfaction, E-government, E-services, Economic systems, Ideal pattern, MIS, Technology transactions",

author = "Sulaiman Alfadhel and Shaofeng Liu and Festus Oderanti",

year = "2019",

month = jun,

day = "18",

doi = "10.1145/3340017.3340031",

language = "English",

series = "ACM International Conference Proceeding Series",

pages = "29--33",

booktitle = "ICEEG 2019 Proceedings of the 2019 3rd International Conference on E-commerce, E-Business and E-Government",

note = "ICEEG 3rd International Conference on E-commerce, E-Business and E-Government ; Conference date: 18-06-2019 Through 21-06-2019",

}

Alfadhel, S, Liu, S & Oderanti, F 2019, Investigation of eGovernment Services and Alignment between Business and Information Systems. in ICEEG 2019 Proceedings of the 2019 3rd International Conference on E-commerce, E-Business and E-Government. ACM International Conference Proceeding Series, ACM New York, NY, USA, pp. 29-33, ICEEG 3rd International Conference on E-commerce, E-Business and E-Government, Lyon, France, 18/06/19. https://doi.org/10.1145/3340017.3340031

Investigation of eGovernment Services and Alignment between Business and Information Systems. / Alfadhel, Sulaiman; Liu, Shaofeng; Oderanti, Festus.
ICEEG 2019 Proceedings of the 2019 3rd International Conference on E-commerce, E-Business and E-Government. ACM New York, NY, USA, 2019. p. 29-33 (ACM International Conference Proceeding Series).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution

TY - GEN

T1 - Investigation of eGovernment Services and Alignment between Business and Information Systems

AU - Alfadhel, Sulaiman

AU - Liu, Shaofeng

AU - Oderanti, Festus

PY - 2019/6/18

Y1 - 2019/6/18

N2 - Inhabitant’s implementation of eGovernment services is a key objective for the Government of developed and developing countries. However, to improve the eGovernment services it is important for any Government to align all stakeholders so that the needs of citizens can be examined and addressed. This paper proposed a framework of an ideal pattern of alignment for the Government of Saudi Arabia. The framework has been validated empirically and the result indicates that the Government of Saudi Arabia is spending a huge amount of budget to improve the Government services, but still many services are slow and are not as per expectations. Therefore, citizens of KSA recommended alignment between eGovernment agencies and IS department.

AB - Inhabitant’s implementation of eGovernment services is a key objective for the Government of developed and developing countries. However, to improve the eGovernment services it is important for any Government to align all stakeholders so that the needs of citizens can be examined and addressed. This paper proposed a framework of an ideal pattern of alignment for the Government of Saudi Arabia. The framework has been validated empirically and the result indicates that the Government of Saudi Arabia is spending a huge amount of budget to improve the Government services, but still many services are slow and are not as per expectations. Therefore, citizens of KSA recommended alignment between eGovernment agencies and IS department.

KW - Alignment

KW - Customer satisfaction

KW - E-government

KW - E-services

KW - Economic systems

KW - Ideal pattern

KW - MIS

KW - Technology transactions

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DO - 10.1145/3340017.3340031

M3 - Conference contribution

T3 - ACM International Conference Proceeding Series

SP - 29

EP - 33

BT - ICEEG 2019 Proceedings of the 2019 3rd International Conference on E-commerce, E-Business and E-Government

CY - ACM New York, NY, USA

T2 - ICEEG 3rd International Conference on E-commerce, E-Business and E-Government

Y2 - 18 June 2019 through 21 June 2019

ER -

Investigation of eGovernment Services and Alignment between Business and Information Systems

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Conference

Keywords

Access to Document

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