Knowledge Management Capability framework

Birinder Sandhawalia, Darren Dalcher

Research output: Chapter in Book/Report/Conference proceedingConference contribution

3 Citations (Scopus)
272 Downloads (Pure)


This paper presents a Knowledge Management Capability framework based upon an empirical case study conducted at a CMM Level 5 software project organisation. The paper discusses the development of the organisation's knowledge management (KM) initiative from its initial state, to an organisational state where the KM practices are institutionalised and embedded within the daily activities and work methods of the organisation. The organisation's KM initiative is analysed through the development of two KM capabilities, namely infrastructure and processes, which were examined in depth while conducting the case study, and form the basis for the KM Capability Framework. The resulting framework helps organisations to analyse any imbalance that may exist in their KM initiative and needs to be addressed. In doing so, the framework benefits organisations in making corrections and restoring balance between their KM infrastructure and process capabilities, thereby improving the path of successful KM implementation towards a state of organisational KM capability.

Original languageEnglish
Title of host publicationKnowledge Management in Action
Subtitle of host publicationIFIP 20th World Computer Congress, Conference on Knowledge Management in Action
EditorsM Ackerman, R DiengKuntz, C Simone, V Wulf
Place of PublicationNew York
PublisherSpringer Nature
Number of pages16
ISBN (Print)978-0-387-09658-2
Publication statusPublished - 2008
Event20th World Computer Congress - Milan
Duration: 7 Sept 200810 Sept 2008


Conference20th World Computer Congress


Dive into the research topics of 'Knowledge Management Capability framework'. Together they form a unique fingerprint.

Cite this