TY - GEN
T1 - Mobile application usability heuristics: Decoupling context-of-use
AU - Joyce, Ger
AU - Lilley, Mariana
AU - Barker, Trevor
AU - Jefferies, Amanda
N1 - © 2017 Springer International Publishing AG. All rights are reserved by the Publisher. This is the accepted manuscript version of a conference paper which has been published in final form at ttps://doi.org/10.1007/978-3-319-58634-2_30
PY - 2017/5/14
Y1 - 2017/5/14
N2 - Context-of-use is a vital consideration when evaluating the usability of mobile applications. Thus, when defining sets of heuristics for the usability evaluation of mobile applications, a common practice has been to include one or more heuristics that consider context-of-use. Yet, most evaluations are conducted within usability labs. Consequently, the aim of this research is to question the utility of attempting to include inherently complex areas of context-of-use within limited sets of mobile application usability heuristics. To address this, a mapping study uncovered six sets of heuristics that can be applied to mobile application usability evaluations. A within-subjects empirical test with six Human-Computer Interaction practitioners evaluated a well-known travel mobile application using three sets of the mapped heuristics. The study found that the common practice of including context-of-use within mobile application usability heuristics is an ineffective approach.
AB - Context-of-use is a vital consideration when evaluating the usability of mobile applications. Thus, when defining sets of heuristics for the usability evaluation of mobile applications, a common practice has been to include one or more heuristics that consider context-of-use. Yet, most evaluations are conducted within usability labs. Consequently, the aim of this research is to question the utility of attempting to include inherently complex areas of context-of-use within limited sets of mobile application usability heuristics. To address this, a mapping study uncovered six sets of heuristics that can be applied to mobile application usability evaluations. A within-subjects empirical test with six Human-Computer Interaction practitioners evaluated a well-known travel mobile application using three sets of the mapped heuristics. The study found that the common practice of including context-of-use within mobile application usability heuristics is an ineffective approach.
KW - Context-of-use
KW - Heuristic evaluation
KW - Mobile usability
UR - http://www.scopus.com/inward/record.url?scp=85025138913&partnerID=8YFLogxK
U2 - 10.1007/978-3-319-58634-2_30
DO - 10.1007/978-3-319-58634-2_30
M3 - Conference contribution
AN - SCOPUS:85025138913
SN - 978-3-319-58633-5
T3 - Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
SP - 410
EP - 423
BT - Design, User Experience, and Usability: Theory, Methodology, and Management
A2 - Marcus, Aaron
A2 - Wang, Wentao
PB - Springer Nature Link
CY - Vancouver, BC, Canada
T2 - 6th International Conference on Design, User Experience, and Usability, DUXU 2017, held as part of the 19th International Conference on Human-Computer Interaction, HCI 2017
Y2 - 9 July 2017 through 14 July 2017
ER -