Online Government products and services should provide benefits to all citizens, but not all of them are attaining the gains. A group that is not obtaining the benefits is the older adults. Such differences have led to a phenomenon known as the digital divide, which is a research gap that researchers are attempting to eliminate. Using this as motivation, this study aims to identify, explain and understand the adoption and use of e-Government services within the older adults of a vicinity in Saudi Arabia. The study uses a quantitative approach that collated data using a survey questionnaire from Hail city households and led to 278 completed replies. Findings depicted that age-based, gender-based and education-based digital divides do exist in Saudi Arabia. The obtained findings provide implications for the existing literature on e-Government adoption, for practitioners and policy makers.
|Published - 4 Jan 2017
|Hawaii International Conference on System Sciences 50th Anniversary - Hilton Waikoloa Village, 69-425 Waikoloa Beach Drive, Waikoloa, United States
Duration: 4 Jan 2017 → 7 Jan 2017
|Hawaii International Conference on System Sciences 50th Anniversary
|4/01/17 → 7/01/17
- Older Adults, E-government, Saudi Arabia, Quantitative, Sample population