Older Adults in Households and e-Government services in Saudi Arabia, Hail City: A digital Divide Study of Adoption, Use and Diffusion.

Jyoti Choudrie, Adel Alfalah

Research output: Chapter in Book/Report/Conference proceedingConference contribution

1 Citation (Scopus)
114 Downloads (Pure)


The subjects of ICTs adoption and e-Government services have been widely investigated by researchers. It is an indication of the significant roles that can be brought to individuals and societies by ICTs and e-Government. Enhancing efficiency and effectiveness of governmental services being delivered to citizens (G2C) is the ultimate goal. However, many groups within societies are considered to be benefiting less from e-Government, as they are less receptive to ICTs. This has created a phenomenon known as digital divide. Amongst these groups are the older adults; therefore, this study attempts to detect and explain the challenges existing for elderly when using e-Government services in a developing country of the Middle East, in this case Saudi Arabia. The study uses a quantitative approach in which survey questionnaires will be distributed to households’ residents (50 years old and above) in Hail city. The study will make a positive contribution to the existing literature on e-Government adoption, older adults and related body of knowledge. It will also produce relevant data that can be of assistance to Government policy makers and to the ICT industry.
Original languageEnglish
Title of host publicationPacific Asia Conference of Information Systems (PACIS) Proceedings
Subtitle of host publication“IT Governance for Future Society.”
Publisherassociation of information systems
ISBN (Print)9789860491029
Publication statusPublished - May 2016
EventThe Pacific Asia Conference on Information Systems (PACIS) 2016: IT Governance for Future Society - Chiayi, Taiwan, Province of China
Duration: 27 Jun 20161 Jul 2016


ConferenceThe Pacific Asia Conference on Information Systems (PACIS) 2016
Abbreviated titlePACIS 2016
Country/TerritoryTaiwan, Province of China
Internet address


  • ICTs, e-Government, digital divide, older adults, developing countries, Saudi Arabia


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