Personalization, customization and bespoke: Increasing the product offer

Shaun Borstrock

Research output: Contribution to journalArticlepeer-review

66 Downloads (Pure)


It could be said that true luxury products are defined through skill, connoisseur- luxury ship, rarity, craftsmanship and innovation. Luxury brands on the other hand are customization defined by illusions of luxury, fashion, authenticity, lifestyle, aspiration, the global fashion market and profit. Increasingly luxury brands have introduced options to custom- manufacture ize and personalize their products to enhance their offer and thereby creating technology the perception that the customer is purchasing something individual. However, branding these options within the realms of the luxury brand do nothing more than offer craftsmanship variations on a theme. Component pieces within an existing product range are retail produced and offered for sale as part of an existing product category. Offering a customized product changes the perception of the consumer. They believe they are buying something different, but this is far from the reality. Luxury brands offer customization to attempt to diversify and add value to their product offer. If one considers craftsmanship and innovation as core components in creating differentiation between luxury and luxury branded products, it could then be argued that traditional crafted products and the integration of digital technologies challenge the status quo. As customization and personalization are already occupying a place of growing significance and include viable modes of industrialized production, the product offer lacks the integrity that would be associated with a handmade luxury product.
Original languageEnglish
Pages (from-to)171-187
Number of pages17
JournalJournal of Design, Business & Society
Issue number2
Publication statusPublished - 1 Oct 2018


  • luxury
  • luxury branding
  • luxury brands
  • product
  • customization
  • bespoke
  • craftsmanship
  • Manufacture
  • digital technologies
  • Consumption


Dive into the research topics of 'Personalization, customization and bespoke: Increasing the product offer'. Together they form a unique fingerprint.

Cite this