Abstract
This chapter aims to extend the study of crisis management in the tourism industry by analysing the issues faced by a multinational hotel firm, Hilton Hotels International (HHI), during the foray into the international hotel industry in the 1950s. Archival documents and secondary data were collected to conduct a case study. This findings show that the historical analysis of a hotel company at a micro level extended the already less explored hospitality crisis management to include history which placed present managers’ practices into context. Moreover, management and their accumulated experience are shown to underpin a firm’s capability to exploit internal resources and explore external opportunities to enable a firm to grow and survive. In addition, by integrating the co-evolutionary and dynamic capabilities concepts with the historical analysis of a case study, this chapter contributes to the research agenda of engaging history, management and organisation studies.
Original language | English |
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Title of host publication | Tourism and Crisis in Europe XIX– XXI centuries |
Subtitle of host publication | Historical, National, Business History Perspectives |
Editors | Margarita Dritsas |
Place of Publication | Athens |
Publisher | Kerkyra Publication |
Pages | 102-115 |
ISBN (Print) | 978-960-9490-31-3 |
Publication status | Published - 2014 |