The widespread use of techno-centric approaches in today’s world reflects a growing acceptance that they meet technical requirements, increase efficiency (Eason, 2001) and improve economic performance. Yet despite their popularity as economic drivers, these approaches often neglect the complex relationships within human-technology interactions that can increase opacity, complexity and unforeseen risk (Baxter, 2011). As an alternative approach, socio-technical designs seek to address human-technology interactions (Baxter, 2011). However, this approach typically focuses on human-technology interaction rather than social interactions (Hollnagel, 1998) and the organisational cultures shaping the experiences of those working at the “sharp end” of operations (Antonsen, 2009). A more thorough understanding of these social interactions, unconscious biases and organisational power dynamics (Norman, 1993; Goguen, 1999) could shed light on how to enhance human communication, cooperation and interaction.
|Publication status||Published - 30 Nov 2017|
|Event||Human Factors in aviation safety: Chartered Institute of Ergonomics and Human Factors (CIEHF) - gtwick airport, London|
Duration: 13 Nov 2017 → 14 Nov 2017
|Conference||Human Factors in aviation safety|
|Abbreviated title||HF in aviation safety|
|Period||13/11/17 → 14/11/17|