Software development: Do good manners matter?

Giuseppe Destefanis, Marco Ortu, Steve Counsell, Stephen Swift, Michele Marchesi, Roberto Tonelli

    Research output: Contribution to journalArticlepeer-review

    36 Citations (Scopus)
    50 Downloads (Pure)


    A successful software project is the result of a complex process involving, above all, people. Developers are the key factors for the success of a software development process, not merely as executors of tasks, but as protagonists and core of the whole development process. This paper investigates social aspects among developers working on software projects developed with the support of Agile tools. We studied 22 opensource software projects developed using the Agile board of the JIRA repository. All comments committed by developers involved in the projects were analyzed and we explored whether the politeness of comments affected the number of developers involved and the time required to fix any given issue. Our results showed that the level of politeness in the communication process among developers does have an effect on the time required to fix issues and, in the majority of the analysed projects, it had a positive correlation with attractiveness of the project to both active and potential developers. The more polite developers were, the less time it took to fix an issue.

    Original languageEnglish
    Article numbere73
    JournalPeerJ Computer Science
    Issue number7
    Publication statusPublished - 18 Jul 2016


    • Issue fixing time
    • Mining software repositories
    • Politeness
    • Social and human aspects
    • Software development


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