Specific factors influencing patient satisfaction in Swiss ophthalmology private practice

Kevin Gillman, Konstantinos Athanasiadis, Dimitrios Koufopoulos

Research output: Chapter in Book/Report/Conference proceedingConference contribution

Abstract

Over the last decades, robust evidence linking patient satisfaction to hospital reputation and profitability has accrued, and patient satisfaction has now become a key focus in the healthcare industry. A review of the literature identified pre-established factors that were shown to influence patient satisfaction in different settings and could be categorized as patient-related factors, personnel-related factors, and external factors. In all, 132 surveys were completed and analysed, resulting in four major findings: (1) patients in Switzerland were highly satisfied with their private eyecare provider, (2) demographics and cultural backgrounds only had a weak effect on overall patient satisfaction in this setting, but (3) patients’ nationalities significantly affected the aspect of their healthcare experience they valued most. Finally, satisfaction in every sub-group of patients was shaped by a different ensemble of factors of varying importance (4).
Original languageEnglish
Title of host publicationEurasian Business and Economics Perspectives
Subtitle of host publicationProceedings of the 36th Eurasia Business and Economics Society Conference
EditorsMehmet Huseyin Bilgin, Hakan Danis, Ender Demir, Virginia Bodolica
PublisherSpringer Nature
Pages129-150
Number of pages21
Volume23
ISBN (Electronic)978-3-031-14395-3
ISBN (Print)978-3-031-14394-6
DOIs
Publication statusE-pub ahead of print - 13 Oct 2021

Publication series

NameEurasian Studies in Business and Economics
PublisherSpringer
Volume23
ISSN (Print)2364-5067
ISSN (Electronic)2364-5075

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