TY - GEN
T1 - Specific factors influencing patient satisfaction in Swiss ophthalmology private practice
AU - Gillman, Kevin
AU - Athanasiadis, Konstantinos
AU - Koufopoulos, Dimitrios
N1 - © 2022 The Author(s), under exclusive license to Springer Nature Switzerland AG. This is the accepted manuscript version of a conference contribution which has been published in final form at https://doi.org/10.1007/978-3-031-14395-3_7
PY - 2021/10/13
Y1 - 2021/10/13
N2 - Over the last decades, robust evidence linking patient satisfaction to hospital reputation and profitability has accrued, and patient satisfaction has now become a key focus in the healthcare industry. A review of the literature identified pre-established factors that were shown to influence patient satisfaction in different settings and could be categorized as patient-related factors, personnel-related factors, and external factors. In all, 132 surveys were completed and analysed, resulting in four major findings: (1) patients in Switzerland were highly satisfied with their private eyecare provider, (2) demographics and cultural backgrounds only had a weak effect on overall patient satisfaction in this setting, but (3) patients’ nationalities significantly affected the aspect of their healthcare experience they valued most. Finally, satisfaction in every sub-group of patients was shaped by a different ensemble of factors of varying importance (4).
AB - Over the last decades, robust evidence linking patient satisfaction to hospital reputation and profitability has accrued, and patient satisfaction has now become a key focus in the healthcare industry. A review of the literature identified pre-established factors that were shown to influence patient satisfaction in different settings and could be categorized as patient-related factors, personnel-related factors, and external factors. In all, 132 surveys were completed and analysed, resulting in four major findings: (1) patients in Switzerland were highly satisfied with their private eyecare provider, (2) demographics and cultural backgrounds only had a weak effect on overall patient satisfaction in this setting, but (3) patients’ nationalities significantly affected the aspect of their healthcare experience they valued most. Finally, satisfaction in every sub-group of patients was shaped by a different ensemble of factors of varying importance (4).
U2 - 10.1007/978-3-031-14395-3_7
DO - 10.1007/978-3-031-14395-3_7
M3 - Conference contribution
SN - 978-3-031-14394-6
VL - 23
T3 - Eurasian Studies in Business and Economics
SP - 129
EP - 150
BT - Eurasian Business and Economics Perspectives
A2 - Bilgin, Mehmet Huseyin
A2 - Danis, Hakan
A2 - Demir, Ender
A2 - Bodolica, Virginia
PB - Springer Nature
ER -