Abstract
Productivity and performance measurements in public services are reviewed. A public performance index (PPI) is developed. The relationship of productivity to outcomes is examined. The strategic importance of social effectiveness and change in the public sector are highlighted. A stakeholder strategic approach is recommended.
Original language | English |
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Pages (from-to) | 111-119 |
Journal | Strategic Change |
Volume | 7 |
Issue number | 2 |
DOIs | |
Publication status | Published - 1998 |