Strategic change in public services: a productivity and performance perspective

L. Stainer, A. Stainer

Research output: Contribution to journalArticlepeer-review

Abstract

Productivity and performance measurements in public services are reviewed. A public performance index (PPI) is developed. The relationship of productivity to outcomes is examined. The strategic importance of social effectiveness and change in the public sector are highlighted. A stakeholder strategic approach is recommended.
Original languageEnglish
Pages (from-to)111-119
JournalStrategic Change
Volume7
Issue number2
DOIs
Publication statusPublished - 1998

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