Strategic change in public services: a productivity and performance perspective

L. Stainer; A. Stainer

doi:10.1002/(SICI)1099-1697(199803/04)7:2<111::AID-JSC318>3.0.CO;2-Q

Strategic change in public services: a productivity and performance perspective

L. Stainer, A. Stainer

Hertfordshire Business School

Research output: Contribution to journal › Article › peer-review

6 Citations (Scopus)

Abstract

Productivity and performance measurements in public services are reviewed. A public performance index (PPI) is developed. The relationship of productivity to outcomes is examined. The strategic importance of social effectiveness and change in the public sector are highlighted. A stakeholder strategic approach is recommended.

Original language	English
Pages (from-to)	111-119
Journal	Strategic Change
Volume	7
Issue number	2
DOIs	https://doi.org/10.1002/(SICI)1099-1697(199803/04)7:2<111::AID-JSC318>3.0.CO;2-Q
Publication status	Published - 1998

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10.1002/(SICI)1099-1697(199803/04)7:2<111::AID-JSC318>3.0.CO;2-Q

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title = "Strategic change in public services: a productivity and performance perspective",

abstract = "Productivity and performance measurements in public services are reviewed. A public performance index (PPI) is developed. The relationship of productivity to outcomes is examined. The strategic importance of social effectiveness and change in the public sector are highlighted. A stakeholder strategic approach is recommended.",

author = "L. Stainer and A. Stainer",

note = "The original article can be found at: http://www3.interscience.wiley.com Copyright John Wiley \& Sons [Full text of this article is not available in the UHRA]",

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N1 - The original article can be found at: http://www3.interscience.wiley.com Copyright John Wiley & Sons [Full text of this article is not available in the UHRA]

PY - 1998

Y1 - 1998

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AB - Productivity and performance measurements in public services are reviewed. A public performance index (PPI) is developed. The relationship of productivity to outcomes is examined. The strategic importance of social effectiveness and change in the public sector are highlighted. A stakeholder strategic approach is recommended.

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DO - 10.1002/(SICI)1099-1697(199803/04)7:2<111::AID-JSC318>3.0.CO;2-Q

M3 - Article

SN - 1099-1697

VL - 7

SP - 111

EP - 119

JO - Strategic Change

JF - Strategic Change

IS - 2

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Strategic change in public services: a productivity and performance perspective

Abstract

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