Supply Chain Management in Airline Catering Service: Characteristics, Challenges and Trends

Dhaarsan Rajaratnam, Funlade Sunmola

Research output: Chapter in Book/Report/Conference proceedingConference contribution

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Abstract

Supply chain management and logistics play an essential role in the airline catering business. The airlines’ cost reduction strategies have recently shifted the focus from culinary aspects to supply chain management. This research aims to understand the unique characteristics, operational challenges and emerging trends of the airline catering supply chain. This research paper has chosen an exploratory and qualitative method based on an analysis of the current literature within supply chain management in the airline catering service. In addition, the findings from the case study presented in this paper are used to reveal more facts and add to the existing body of knowledge. An analysis was conducted by applying the five forces business analysis model proposed by Michael Porter to demonstrate the industry structure and identify the value of effective supply chain management in the airline catering industry. In addition, an empirical study of the airline catering service strategy of an airline catering organisation in the U.K. has been presented. Furthermore, a representation of the airline catering supply chain characteristics has been demonstrated with the processes of the SCOR model. Also, this paper seeks to understand the operational challenges and examines the emerging trends in the airline catering supply chain. Finally, the study concludes that supply chain management can offer enormous potential to improve service effectiveness and add economic value for airline catering industries.
Original languageEnglish
Title of host publication4th European International Conference on Industrial Engineering and Operations Management
Subtitle of host publicationRoad to Resilient Manufacturing and Logistics
PublisherIEOM Society International
Number of pages12
ISBN (Electronic)9781792361272
Publication statusPublished - 5 Aug 2021
Event4th European Conference on Industrial Engineering and Operations Management: Road to Resilient Manufacturing and Logistics - University of Rome, Rome, Italy
Duration: 2 Aug 20215 Aug 2021
http://www.ieomsociety.org/rome2020/

Conference

Conference4th European Conference on Industrial Engineering and Operations Management
Country/TerritoryItaly
CityRome
Period2/08/215/08/21
Internet address

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