The offshoring of financial services: a reassessment

Graham Hollinshead, J. Hardy

Research output: Working paper

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Abstract

Operating in increasingly competitive market environment, financial services companies are engaged in international re-engineering of business processes mirroring developments in manufacturing over the past four decades. Drawing upon interviews conducted with senior managers and partners from two leading international banks, a multinational 'consumables' provider and a leading finance consultancy, as well as extensive published surveys, we examine the distinctive 'anatomy' of offshoring in financial services, and industry which also manifests a high degree of geographical concentration for 'higher order' functions. We conclude that the reality of process re-engineering in the sector has frequently failed to meet business objectives, and has run the risk of creating 'backlash' from employees in both home and host environments.
Original languageEnglish
PublisherUniversity of Hertfordshire
Publication statusPublished - 2009

Publication series

NameBusiness School Working Paper
PublisherUniversity of Hertfordshire

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