The offshoring of financial services: a reassessment

Jane Hardy, Graham Hollinshead

    Research output: Contribution to journalArticlepeer-review


    Operating in an increasingly competitive market environment,
    financial services companies are engaged in international reengineering of
    business processes mirroring developments in manufacturing over the past four
    decades. We examine the distinctive ‘anatomy’ of offshoring in financial
    services, an industry which also manifests a high degree of geographical
    concentration for ‘higher order’ functions. We argue that, while offshoring
    offers considerable cost advantage in terms of labour arbitrage, the devolution
    of key business activities to downstream and distant providers carries with it
    considerable strategic risk and managerial complexity.
    Original languageEnglish
    Pages (from-to)87-99
    JournalInternational Journal of Management Concepts and Philosophy
    Issue number1
    Publication statusPublished - 2010


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