Towards a comprehensive taxonomy and model of consumer complaining behaviour

Jonathan Boote

Research output: Contribution to journal › Article › peer-review

Original language	English
Pages (from-to)	140-151
Number of pages	11
Journal	Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior
Volume	11
Publication status	Published - 1998

Cite this

@article{017f88f090ec4b72bc4cca19a0ba0bf5,

title = "Towards a comprehensive taxonomy and model of consumer complaining behaviour",

author = "Jonathan Boote",

year = "1998",

language = "English",

volume = "11",

pages = "140--151",

journal = "Journal of Consumer Satisfaction, Dissatisfaction and Complaining Behavior",

publisher = "Consumer Satisfaction, Dissatisfaction and Complaining Behavior Inc. ",

}